Job Details

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Production Support Engineer

NEW YORK-10014, NY, US
03/11/2019

-

Required Skills

Autosys, Sentinel

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

The ideal candidate will have strong technical and business knowledge in OMS/EMS, having trading floor or front office support experience, FIX protocol and client onboarding experience with strong communication skills. Knowledge of equity derivatives is a plus.

This is a hands-on support role on the equity trading floor.

The main responsiblities are to maintain and support OMS/EMS applications, trade order flows and various regulatory reports such as ACTS/OATS.

The role requires constant interaction with sales and trading, middle office and operations teams.

Work will be varied in nature and incorporate both hands-on support, incident and problem management.

A successful candidate can expect to be involved in array of short and longer term projects.

The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Equity Execution, Convertible and Equity Derivatives businesses and their associated work and system flows.

Some of Responsibilites:

Problem analysis and resolution

Issue tracking and prioritisation

Release, incident and DR/BCP management

Application and system troubleshooting

Batch and system management

MIS and ad-hoc reporting

Interfacing with development teams

Manage user queries and service requests (often requiring in depth analysis of the
technical and/or business logic of our systems)

Required Qualifications:

Strong experience in trade floor or related support experience

Good product knowledge in financial instruments (equities preferred)

Experience with electronic trading platforms and OMS/EMS systems

Able to navigate in UNIX and Windows proficently

Able to troubleshoot problems in multiple environments

Strong technical and analytical skills (SQL knowledge and some scripting experiences)

Excellent communication skills, ability to multi-task, and work towards tight deadlines.

Able to handle a fast paced trading environment.

Sense of urgency when handling production issues impacting the desk/firm's ability to do
business

FIX Protocol

Experience with system monitoring platforms

Ability to analyze complex scenarios from both technical and business perspective and deliver solutions

Ability to meet deadlines in an environment where multiple competing priorities are a part of the job

A good understanding of ITIL practices

Desired Qualifications:

Degree in Computer Science, Information Systems or Engineering

Good knowledge of risk management and P&L

Hands-on experience in Autosys and Sentinel

Knowledge of Incident, Problem and Change management process

Familiarity with middleware, such as TIBCO or Solace, is a plus