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Desktop Support Analyst Posted on: 12/03/2019

Infinity Consulting Solutions, Inc
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  • BOSTON-02120, MA, US

Microsoft, customer service skills

  • Job Description

    Desktop Support Analyst

    Description:

    Are you an established IT professional looking for your next challenge? Eager to provide high quality technical support to a global team? Then you will want to talk with us.

    As a Desktop Support Analyst you will be responsible for providing technical support to our internal employees and clients across multiple operating companies and locations.
    Some responsibilities include but not limited to:

    Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software

    Determine appropriate hardware and software based on corporate policy and end user requirements

    Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues

    Use corporate incident management system to record and track all support work

    Maintain accurate hardware and software records for corporate assets

    May assist with the procurement of hardware and software

    Support team's abilities and functions through positive customer relations

    Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams

    Qualifications

    Bachelors degree preferred but not required

    Minimum of one year related work experience; two years preferred

    Knowledge of standard computer hardware

    Superior customer service skills

    Ability to independently plan, organize and prioritize one's own activities

    Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

  • Desktop Support
    Information Technology
  • No Preference
    FullTime Job
    Other
    1
  • Candidate Requirements
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    Bachelors
  • Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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