Desktop Support Analyst
BOSTON-02108, MA, US
05/25/2019
-
Required Skills
Microsoft, computer hardware
Company
Infinity Consulting Solutions, Inc
Experience
-
Job Description
Desktop Support Analyst
Description:
Are you an established IT professional looking for your next challenge? Eager to provide high quality technical support to a global team? Then you will want to talk with us.
As a Desktop Support Analyst you will be responsible for providing technical support to our internal employees and clients across multiple operating companies and locations.
Some responsibilities include but not limited to:
Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Determine appropriate hardware and software based on corporate policy and end user requirements
Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Use corporate incident management system to record and track all support work
Maintain accurate hardware and software records for corporate assets
May assist with the procurement of hardware and software
Support team’s abilities and functions through positive customer relations
Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams
Qualifications
Bachelors degree preferred but not required
Minimum of one year related work experience; two years preferred
Knowledge of standard computer hardware
Superior customer service skills
Ability to independently plan, organize and prioritize one’s own activities
Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
Desktop Support
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
-
Bachelors
Walkin Information
-
-
-
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
-