Jobe Details

Trade Floor Support Posted on: 25/05/2019

Infinity Consulting Solutions, Inc
  • 2 to 4 Year(s)
  • -
  • NEW YORK-10024, NY, US

VBA, Active Directory

  • Job Description

    Application Support Engineer

    Job Summary:

    Respond to incidents and service requests; perform troubleshooting, resolution and/or escalation, as necessary. Deploy OS images, applications, and desktop environment modifications using packages and scripts.

    Perform general PC break/fix and troubleshooting of OS, trading, productivity, and custom apps.

    Excellent analytical, logical, interpersonal, communication and organization skills combined with a keen attention to detail and customer focus.

    Proven ability to consistently deliver high-quality service and support in a fast paced financial-services environment as an individual and as part of a team.

    Ability to take initiative and work through a problem independently. Must be flexible on hours and shifts and occasional weekend work.

    Major Responsibilities:

    Receive and respond to incoming phone calls, tickets, and e-mail requests for support.

    Install, configure, maintain, and troubleshoot workstations, printers, peripherals, and related hardware and software.

    Write technical procedures for configuration and deployment of hardware, software and related products.

    Perform analysis of application problems and recommend and implement corrective solutions as needed.

    Test, deploy, and maintain packages, batch files, and scripts for the desktop environment.

    Collaborate with infrastructure and network admins to ensure efficient operation of the desktop computing environment.

    Perform move, add, and change requests as they are submitted by line managers.

    Provide operational support and administration for various application servers and systems as necessary.

    Accurately document support activities and produce reports and metrics for management.

    Research, evaluate and recommend new tools and technologies.

    Assist in developing long-term strategies and capacity planning to meet future needs.

    Required Qualifications:

    Expert knowledge of windows operating systems and productivity software (MS Office).

    Strong knowledge of common market data applications and related infrastructure (Bloomberg, Reuters).

    Working knowledge of one or more scripting languages, VBA, and Excel macros.

    Working knowledge of Active Directory, group policy, and windows server hardware and software.

    Working knowledge of networking protocols, Internet technologies, and standards.

    Able to conduct independent research by reading knowledgebase articles, manuals, and procedure documents.

    Effective interpersonal skills and relationship-building skills.

    Strong written and oral communication skills.

    Strong analytical and problem-solving abilities, with keen attention to detail.

    Strong customer-service orientation

    Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

    Experience with VMware/virtualization, WYSE thin clients, or workstation blades all a big plus.

    Working knowledge of SharePoint/IIS a plus.

    2+ years supporting a trading floor or other financial services environment a plus

  • Trade support Analyst
    Information Technology
  • No Preference
    Contract Only
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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