Help Desk Support
ITASCA-60143, IL, US
05/25/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
Help Desk Support - 1st Shift
We are working with a well established global logistics firm based in the north burbs of Chicago.
They are currently looking to add to their Help Desk team to support their users at all their locations.
This is a fast=paced environment and the Help Desk Support person will be required to interact directly with customers and partners so strong communication skills are a must.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
BS/BA in Computer Science, preferred. A.A or Technical Degree acceptable.
3-5 years’ experience.
Understanding of Infrastructure, Business Applications, and Help Desk technology.
Well-developed knowledge of system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
Superior analytical, organizational and problem-solving abilities.
Experience supporting mobile devices (iOS & Android)
Excellent communication skills
Ability to handle multiple tasks and work well under pressure is a requirement
Ability to handle all aspects of a task from analysis to resolution
Key responsibilities:
First line of support for IT platform trouble tickets
Provide technical support for all hardware, software, and network issues
Network account maintenance using Active Directory and Exchange 2010
Point of contact for all software application suites
Ensure virus protection is updated and working properly
Document, track, and monitor problems to ensure timely resolution
Learn new technologies
Understand end-user workflow
Identify and resolve technical application issues
Execute complex tasks with details-driven approach
Resolve issues over the phone, in person or remotely
Travel as required for new station set-ups
Quality Assurance Testing
Comply with Security guidelines
Work different shift times when needed
Help Desk Support
Business Services
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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