Jobe Details

Product Support Engineer Posted on: 29/05/2019

Infinity Consulting Solutions, Inc
  • -
  • -
  • ASHBURN-20146, VA, US

interpersonal skills

  • Job Description

    A leader in the Telecommunications industry seeks a Product Support Engineer to support a Broadband Radio System product in their Ashburn, VA facility.

    The primary duties of the Product Support Engineer include:

    • Provides administration and operational/customer technical support for the CBRS system as part of the Tier II support team.

    • Responsible for configuring, testing, and troubleshooting production telecom applications running on a Linux system in the AWS cloud.

    • Coordinates with development team and customers to ensure that requirements from development are understood and implemented as expected.

    • Interfaces with a ticket tracking system for issues escalated from Tier I support and creates new issues self-identified.

    • Ability to support periodic "on-call” after hours support.


    • BS in an engineering, computer science or information technology discipline

    • 5+ years of direct experience supporting wireless telecom related products

    • Operational experience managing mission critical software applications deployed in an AWS cloud architecture

    • Operational knowledge of cellular radio systems and/or enterprise Wi-Fi system including network architecture, hardware, spectrum management and operational support

    • Experience troubleshooting applications running on Linux/AWS systems utilizing a variety of inputs including text log files, database queries, wireshark traces and customer input

    • Expert level Linux/Unix command line

    • Direct experience supporting AWS cloud-based systems and services

    • Experience interoperability testing multi-vendor equipment and interfaces

    • Ability to thrive in a constantly changing technical environment with shifting priorities

    • Skill and drive to own and solve complex issues with minimal oversight

    • Ability and desire to learn and apply new knowledge and engineering concepts as it relates to the business

    • Experience creating customer facing documentation and training material.

    • Demonstrated interpersonal skills sufficient for direct customer interaction

  • Production Support Specialist
    Information Technology
  • No Preference
    Contract To Hire
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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