Jobe Details


Technical Project Engineer Posted on: 06/06/2019

Infinity Consulting Solutions, Inc
  • 5 to 7 Year(s)
  • -
  • CHICAGO-60611, IL, US

PMP

  • Job Description

    Technical Project Engineer / Client Services Manager

    The Services Onboard Engineer is responsible for the on-boarding of new clients and align the deliverables to ensure for a smooth and timely implementation.

    Key member of the team collabortating across multple internal managers and customers.

    Exciting opportunity to join a growing technology solutions firm and advance career.

    Responsibilities:

    Act as the technical project manager while leading all onboarding activities for new Managed Service clients.

    Lead the discovery and knowledge transfer processes with clients during the onboarding process, assisting in tool deployment, creation of support documentation and process, coordination between internal and external resources to ensure a successful onboarding experience and handoff to the remaining Support Teams.

    Maintain internal and/or client-facing documentation, as assigned.

    Interface with internal and external organizations and ensure onboarding process is properly completed.

    Analyze, develop and communicate key Onboarding process and technology improvements to appropriate internal constituents.

    Escalate unresolved issues to internal staff within pre-determined timeframes, based on contractual obligations, on a client-by-client basis.

    Maintain current and high level of technical skill in field of expertise; Keep abreast of developments in computing technology and solutions to common problems.

    Communicate with all parties in a constructive manner to guarantee customer expectations are met.

    Identify areas for improvement and make constructive suggestions for change

    Continually seek opportunities to increase customer satisfaction and deepen customer relationships

    Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.

    Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

    Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

    Qualifications

    Professional IT Certifications, such as: ITIL, PMP, Microsoft MCSE, Cisco CCNP, or VMware VCP

    Minimum 5 years of experience in a similar role

    Labtech RMM /ConnectWise PSA experience strongly desired

    Knowledge of IT applications, processes, software, and equipment

    Strong organizational, presentation, and customer service skills

    Skill in planning and preparing written communications

    Interpersonal skills: such as communication skills, active listening, and customer-care

    Ability to multi-task and adapt to changes quickly

    Ability to work in a team and communicate effectively

    Service awareness of all organization's key IT services for which support is being provided

    Understanding of support tools, techniques, and how technology is used to provide IT services

    Self-motivated with the ability to work in a fast-moving environment

    Cisco Meraki, Office 365, Server Virtualization, Cloud, and Disaster Recovery Techniques

  • Technical Project Manager
    Information Technology
  • No Preference
    FullTime Job
    Other
    1
  • Candidate Requirements
    -
    Bachelors
  • Walkin Information
    -
    -
    -
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
- 
Advertise with Us,

Size:120X120