Job Details

ServiceNow Developer/Administrator

FRISCO-75035, TX, US
06/07/2019

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Required Skills

    HTML, XML
Company

Infinity Consulting Solutions, Inc

Experience

4 to 6 Year(s)

Job Description

SERVICENOW DEVELOPER/ADMINISTRATOR

Frisco, TX

Direct hire: Base + Benefits

We are hiring a ServiceNow Developer/Administrator to join our global Client's organization! The ServiceNow Administrator/Developer will work on a small, collaborative to support ServiceNow and it's applications for the global enterprise.

This position will require experience doing both ServiceNow Development/Configurations and ServiceNow Administration.

Responsibilities:

Provide analytical and technical expertise for ServiceNow configurations and scripts.

Provide day-to-day administration of our Client's ServiceNow instances.

Create Service Catalog forms and views, configure modules and labels, activate plug-ins, build reports, gauges and homepages.

Create, monitor, modify and publish Service Catalog workflows across platform.

Manage user and group access rights, business rules, controls, and scripting.

Manage CMDB / Discovery and Service Mapping across our Client's global offices and data centers.

Handle incident troubleshooting and resolution for ServiceNow-related issues.

Use scripting tools to create Service Now functionality and automate routine tasks being done in ServiceNow.

Articulate technical concepts using easily understandable business language.

Load, manipulate and maintain data between ServiceNow and other systems both manually or using plugins, web services, or other means as determined to be best fit for purpose.

Research and deploy new releases and/or enhancements into the ServiceNow production environment.

Develop or update application administration documentation.

Monitor health, usage and overall compliance of the ServiceNow platform

Work with process owners to develop and implement ServiceNow workflows

Report Setup/Custom Reporting including PA, SLA, and Metrics configuration

Perform data imports and maintain connectivity to other systems

Perform 3rd Party software integrations

Facilitate and support roll-out of new applications and modules

Participate on project teams as necessary

Assist the Service Management Office (SMO) with development and implementation of best practices and procedures

Skills/Experience You'll Need:

4+ years' of experience using JavaScript, XML, HTML, etc.

4+ years' of configuration and/or customization experience with ServiceNow applications, including modification to existing ITSM, Security Operations, and Customer Service
Management modules, including custom scripting

Discovery and/or Asset ServiceNow training preferred

Strong working knowledge of key ServiceNow applications

IT Service Management

Security Operations

Customer Service Management

Project management or development life-cycle skills beneficial

Good analytical and problem-solving skills to resolve technological problems

Experience integrating with web services (publishing or consuming)

Preferred Certifications:


ITIL v3 Foundations Certification

ServiceNow System Administration Certification

Scripting in ServiceNow Certification




Developer
Information Technology

No Preference
FullTime Job
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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