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Technical Support Representative Posted on: 11/06/2019

Infinity Consulting Solutions, Inc
  • 1 to 3 Year(s)
  • -
  • CHANHASSEN-55317, MN, US

Windows 7 computer systems

  • Job Description

    Technical Support Representative (Level 2) - 4 Openings!

    6+ Month Contract to Hire

    Chanhassen, MN

    Position Overview:

    We are looking to build a team of energetic, highly organized, phone and email support representatives with the ability and desire to work in a fast-paced environment! Superior follow-up and communication skills are a must.

    Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).

    Candidates should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users.

    Position Responsibilities:

    Assist remote end-users by phone and email

    Create, respond to, prioritize, and escalate tickets as necessary

    Follow set policies and procedures when assisting end users to ensure proper handling of
    requests

    Provides timely responses and status updates to end users

    Support of internal/proprietary and third party applications

    Interfacing with onsite and remote in a professional and reliable manner

    Position Requirements:

    1+ year of experience in a Help Desk/Service Desk or Technical Support Position

    Experience handling tickets from the 1st call until resolution

    AAS Degree and/or Technical certifications are preferred, but not required

    Experience with an IT ticketing system

    Previous customer service, helpdesk or technical support experience

    Ability to accurately collect and track information

    Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).

    Excellent written and verbal communication skills, ability to use precise wording and
    customer friendly language

    Detail-oriented and productive without compromising quality

    Demonstrated aptitude for technology and solving problems

    Ability to handle multiple tasks and prioritize them effectively

    Excellent organizational skills

  • Tech Support Executive
    Information Technology
  • No Preference
    Contract To Hire
    Other
    2
  • Candidate Requirements
    -
    Bachelors
  • Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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