Job Details

Manager, IT Applications

CARROLLTON-75006, TX, US
06/14/2019

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Required Skills

    HTML5, Microsoft Power BI
Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

MANAGER, IT APPLICATIONS

$100K-$120K/YEAR; DEPENDING ON EXPERIENCE

DALLAS/FORT WORTH AREA

POSITION:

ICS has partnered with a progressive client who is focused on serving the retail, hospitality, and entertainment industries globally.

This person will be responsible for the organization’s business applications and ERP system; while working closely with technical teams and internal business partners.

The position combines managerial responsibilities with in-depth hands-on technical expertise.

The Manager is responsible for appropriate staff management, performance management, effective change management, environment management, and continuous service improvement.

This is an exciting new role that offers growth in a rapidly growing organization.

RESPONSIBILITIES:

Provide oversight and management to the in-house and third-party ERP team to deliver high-priority capabilities in a timely manner to the business

Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools

Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates

Manages the release process for applications which includes effective department wide and end user communication

Employs and manages testing scripts as needed and identifies opportunities for improvement

Negotiates resolution of conflicting requirements across departments; provide status updates, reviews and resolves open issues and mitigates risk.

Collaborates with business partners to determine opportunities and priorities.
Sets and measures performance objectives and provides regular one-on-one feedback to all
members of the team.

Hires and evaluates the performance of direct reports and provides ongoing coaching and staff development.

Addresses individual staff performance problems as needed

Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications

Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups

Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies

Assists with the preparation of budget for IT systems and services related interfaces and applications

Prepares analysis and or proposals for other enterprise departments when necessary

Serves as an internal consultant to other IT management staff and operations community as needed

Partnering with Manager of IT Operations, develop and maintain an effective operational support strategy for 24/7 support

REQUIREMENTS:

Minimum of bachelor’s degree in MIS, Computer Science, Business or related field required.

5+ years of application development leadership experience; ability to coordinate changes across multiple departments and locations, serving a variety of needs

Preferred experience supporting both Iterative and Waterfall concepts and methodologies

Previous experience with coordinating ERP system enhancements changes

Exposure to other application technologies just as Java, Apache Open-Source (Kafka, Spark, Hadoop), Microsoft Azure Cloud Services, Angular, D3.js, Microsoft Power BI, HTML5.

Highly organized and self-driven individual with ability to multi-task and perform in a fast-paced environment across a portfolio of projects

Excellent written and verbal communication skills and ability to communicate at all levels of the organization

Skilled at building and fostering relationships within a matrix organization.


IT Head
Information Technology

No Preference
FullTime Job
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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