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Voice Network Service Engineer

DOWNERS GROVE-60516, IL, US
06/20/2019

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Required Skills

Microsoft Office tools

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Position Summary

Responsible for implementing advanced Avaya integrated/complex technical IP networks, installing, diagnosing, troubleshooting, repairing and debugging complex telecommunication systems, IP based telephony solutions, computer systems and/or complex software.

Provides onsite and remote installation support for Avaya solutions.

Assist Professional Services Engineers as required. Position may require frequent or short notice travel throughout the U.S.

Essential Duties and Responsibilities

Provide the highest level of skills in designing and implementing advanced voice and SIP enabled communication networks, specifically related to Avaya products

Provide identification and resolution of complex product/service problems both by phone, remote connectivity, and on-site

Requires a high level of knowledge on Avaya Communication Manager, System/Session
Manager, AES, Client and other products and services

Conducts extremely complex system emulation/simulation activities to identify problems

Coordinate with Engineering on potential product defects and system modifications/changes

Maintain detailed documentation of problem resolution activities

Qualifications

Demonstrated ability to install VoIP solutions as a lead technician or engineer

A good understanding of Microsoft Office tools

Minimum Associates degree or equivalent experience required

5 year’s minimum experience in providing high level technical implementation and support of IP PBX, TCP/IP, SIP, PC LAN networks, and other application processor equipment

Must have a good understanding of various communication protocols, including Session
Initiation Protocol (SIP)

A good understanding of IP addressing and be able to effectively communicate it to others is required

Read schematics and operate various kinds of data and electronic test equipment is highly desirable

A good understanding of Visio and be able to prepare network diagrams, call flow diagrams, and documentation

A good understanding of network analysis tools, such as Wireshark, is required

Experience with video products such as Polycom or Avaya RadVision is a plus

Experience with Avaya one-X components and Avaya Application Enablement Server (AES) is a plus

Experience with Avaya IP Office is a plus

Data LAN/WAN switching/routing experience is a plus

Industry standard certifications are a plus