Job Details

Email to Friend Save Back

NOC Engineer (3rd shift)

HOUSTON-77005, TX, US
06/24/2019

-

Required Skills

Active Directory

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

EXCELLENT OPPORTUNITY to join one of the premier IT Solutions Providers in the Houston area!

If you have a couple years of industry experience and are looking for a place to call home - this is the job to look at.

The NOC group is a tight knit group that truly work together as a TEAM and help support the business needs on a 24x7 basis.

HANDS-ON training and opportunities to grow your skill-set as fast as you can keep up.

State of the art equipment as ownership hasn’t held back when it comes to investing.

CALL US if you’d like to hear more.

SHIFT: Mon-Fri, 12am-8am (starting Sunday night/Monday morning)

Essential Duties and Responsibilities:

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems

Support of disaster recovery solutions

Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Basic remote access solution implementation and support: VPN, Kaseya and other tools

Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

System documentation maintenance and review in ConnectWise

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction

Fast turnaround of customer requests

Ability to work in a team and communicate effectively

Work with the CSRs to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

Escalate service requests that require engineer level support

Responsible for entering time and expenses in ConnectWise as it occurs

Enter all work as service tickets into ConnectWise

Knowledge, Skills, and/or Abilities Required:

Advanced understanding of operating systems, business applications, printing systems, and network systems

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

Diagnosis skills of technical issues

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organization’s key IT services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to work in a fast moving environment

Currently use a mix of both Windows 8/10 and Mac OS X, and Active Directory, so familiarity with these technologies is a big plus. Candidates should have 2-5 years of experience in a helpdesk or similar customer-facing role.

Third Party Applications Not Accepted