Desktop Support Technician
CHICAGO-60607, IL, US
06/26/2019
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Required Skills
Microsoft Office software
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
Desktop Support is 2nd level support for coworkers experiencing IT issues.
The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail.
For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary.
The Desktop Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.
Education/Experience
- High School Diploma or equivalent
- A+ certified preferred.
- Network+ certified preferred.
- Prior experience imaging utilizing SCCM or related software preferred.
- 1 year of Help Desk or related technical experience
- 3-5 years of IT Desktop Support or related technical experience preferred.
- 3-5 years’ experience is a customer service/customer facing role
Skills and Competencies
- Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
- Working knowledge of Microsoft operating systems and software products.
- Demonstrated ability to lift up to 50 lbs, with or without assistance on occasion, and the ability to repetitively lift 20 lbs. unassisted.
- Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.
- Track record of balancing multiple priorities simultaneously with the ability to meet deadlines.
- Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades.
- Demonstrated ability to work independently with little direction.
- Proficient in Microsoft Office software products
- Carry a Blackberry unit to ensure prompt communication.
- Lift up to 50 lbs, with or without assistance, on occasion.
- Lift up to 20 lbs, unassisted on a regular basis.
- Frequent stooping and/or kneeling.
- Work off hours and weekends as dictated by the business.
- MCITP - Windows 7 preferred.
Major Job Duties and Responsibilities
- Provides first point of service technical IT support to the entire workforce.
- Resolve system issues including coordination between users and other IT personnel.
- Escalate complex issues to senior level support specialists.
- Maintain passwords, data integrity, and system security for the desktop environment.
- Simulate or recreate user issues to better understand and resolve reported problems.
- Install, configure, and troubleshoot computers, printers and other peripherals.
- Perform preventative maintenance, testing, and repair of computer hardware.
- Evaluate system configurations and software to ensure effective use of hardware resources.
- Imaging desktops and laptops using SCCM.
- Plan, organize, and prioritize outstanding issues.
- Identify the nature of the issue and appropriate escalation team(s).
- Follow established procedures on daily work, occasionally utilizing best judgment when applicable.
- Customer service is key must be able to communicate professionally and quickly built rapport
Plus:
SCCM
Windows 10
Office 2016
Office 365
Mac
Third Party Applications Not Accepted
Desktop Support
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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