Desktop Support - Level 2
AUSTIN-73301, TX, US
07/01/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
As the Desktop Support technician, you will be responsible for handling tickets from a ticket queue in a timely manner, assisting users with various advanced systems issues and providing conference room support to troubleshoot more advanced issues.
The Desktop Support technician must have excellent communication skills and will maintain a professional presence and a proficient knowledge of technical programs and is able to assist users with a variety of problems.
Responsibilities
Respond to incidents assigned to the desktop services team at the client’s site and resolve customer problems
Troubleshoot and research were necessary various type of technical issues
Document customer incidents in call tracking system
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support feature, functionality, and usage of specific applications
Troubleshoot software and hardware problems
Provide Onsite Level 2
Stay current on and adhere to established policies, procedures and documentation
Requirements
Microsoft Office (i.e. Word, Excel, PowerPoint, Access), particularly with Microsoft Outlook
Windows 10 Operating Systems
Office 365 experience
Imaging experience
Audio visual equipment support knowledge
Active Directory and application support knowledge
IT certification or related coursework
Strong customer service skills
Technical aptitude with strong PC literacy skills
Ability to follow policies and procedures; attention to detail
Strong enthusiasm and desire to learn
Work well in a team environment
Strong written and verbal communication skills
Self-motivation and organization
Desktop Support
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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