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Production Support Engineer

NEW YORK-10028, NY, US
07/27/2019

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Required Skills

UNIX, Oracle

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Naturally take ownership of issues and projects and be the type of person who doesn't avoid challenges.
The candidate must be confident with adhering to procedures, and will demonstrate the ability to show resilience when faced with demanding clients.

The candidate must be technically strong in UNIX and database knowledge in order to be able to resolve production issues/incidents independently and step in for/with the team whenever required.

Role / Principal Accountabilities:

As appropriate, leading and motivating teams to adopt best practices and to demonstrate best-practice both in their work and in that of their team's performance.

Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.

This role will be the point of escalation for the clients, and as such the ideal candidate must be able to take ownership of issues that impact the local business users.

Hands-on technical knowledge and expertise in UNIX, database (SQL, Oracle), Autosys and Informatica (preferred)

Excellent Production Support attitude, communication and relationship building skills

Functional knowledge of Finance business in investment banking business

Ability to independently conduct service reviews for major incidents and user queries and initiate problem analysis with appropriate teams ensuring fixes and issue closure

Release and change management understanding and ownership for approval of changes getting deployed in production. Understanding of criticality of month end, quarter end, year-end time wrt change deployments.

Ownership of regional Audit and Operational Risks across the Finance department

Take ownership of issues and see through to completion

Be able to diagnose and effectively communicate/escalate incidents and problems to senior management

Be able to involve the correct resources to address any issues.

Build strong relationships with the business and gain a good understanding of their processes.

Establish strong working relationships between Production Services and Application development teams as well as Infrastructure and other functional groups.

Ensure software or hardware changes do not impact application service levels.

Coach/mentor junior members of the Production Services team to allow talent to grow.

Recommends continual improvements in service management strategy and processes.

Skills & Experience Required:

Leadership skills – able to provide direction to numerous and diverse teams within and outside immediate sphere of control – experience of matrix-based management
Technical Skills – UNIX, Database (SQL, Oracle), Autosys, Informatica (preferred)
Proven experience in managing IT Incident and Problem Management processes.
Experience of application management improvement processes & support practices.
Proven experience in managing IT change control processes.
Strong Relationship Management skills. Customer-focused with gravitas and the professional manner to engage with senior management
Excellent analytical, communication, listening and interpersonal skills
End-to-end experience of the change control process.
Experience with managing transitional changes to large and complex systems.
Finance Investment banking knowledge focussed on Ledger management, Accounting, PNL, Balance sheet knowledge
End to end understanding of Change Management
Understanding of financial products within Finance is essential
Be able to pick up new technologies and to want to develop skills extremely quickly
Full understanding of ITIL