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Application Support Analyst - Advanced
Infinity Consulting Solutions, Inc
  Description:   Job Description - Application Support Analyst - Advanced

Job Description:

The Windows & UNIX - Applications Support Analyst will handle a wide range of production support issues pertaining to Mortgage Originations Applications.

Conduct effective research on the issue and provide analysis and concise documentation on the issue.

Effectively convey root cause analysis of issues to software development staff for process and software changes.


Represent the Production Support organization on company-wide project teams.

Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.

Prioritize workload, providing timely and accurate resolutions.

Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.

Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.

Participate in knowledge transfer to ensure better grasp of the product and domain.

Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

Basic Qualifications:

Master’s degree or Bachelor’s degree equivalent in Computer Science, Engineering

4 – 6 years of experience in application support and development or related experience

4 – 6 years of experience supporting applications in Financial Domain, including Mortgage
Originations and servicing.

4 – 6 years of experience supporting applications including scripting skills in Perl,
Unix Shell Scripting and Windows batch scripting.

Experience in Incident Management, Change Management and Problem Management.

Experience in Infrastructure Support, Configuration and Release Management.

Knowledge of the following tools and technologies: Oracle, SQL Server, .Net, MQ, and
Windows and UNIX operating systems.

Preferred Skills:

ITIL certification preferred

Strong interpersonal relationship and communication skills.

Strong technical documentation skills.

Strong analytical skills.

Strong organizational skills.

Ability to multi-task /change focus quickly.

  Key Skills:   UNIX operating systems  
  Year of Experience:   4 to 6 Year(s)  
  Current Industry:   Information Technology  
  Functional Area:   Application Support Analyst
  Job Location:   WILMINGTON-19807, DE, US
  (It may be near by location.)
  Company:   Infinity Consulting Solutions, Inc  
  Job Hours:   No Preference  
  Employment Type:   Contract To Hire
  No. of Job Openings:   1  
  fulltimejobs ID:   28380  
  Position ID:   18-00232  
  Salary Range:   -  
  Date Posted:   01/11/2018  
  Start Date:   01/09/2018  
  Candidate Requirements  
  Career Level:   -  
  Residence status:   -  
  Education:   -  
  Contact Information  
  Name:   Doug Klares  
  E-mail Address:  
  Address:   1350 Broadway, Suite 2205, NEW YORK-10018, NY, US  
  Phone Number:   -   
  Cell Number:    
  Fax Number:   -  
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