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Senior Helpdesk Technician
Infinity Consulting Solutions, Inc
  Description:   Job Description - Senior Helpdesk Technician


We are hiring a Senior IT Helpdesk Technician for our Healthcare client in Plano.

The ideal candidate will carry multiple certifications and be able to perform Level I - Level III Helpdesk support for internal and remote users.

This position has several potential paths for growth including Desktop Support, IT Field Support or several other internal IT groups.

The Senior Helpdesk Technicians will train on a 9am-5pm schedule then move to a shift of their choice, ranging from 6am to 10am start time.


Provide 80%-100% phone support to local and remote users

Learn and support proprietary healthcare applications

Provide troubleshooting and support for email accounts, mobile devices, etc

Continually provide excellent customer service

Exhaust all means of ticket/issue resolution before escalating

Take initiative to address issues that may arise outside of normal scope of work


HDI (Help Desk Institute), A+ and/or Network+ certifications

4+ years of IT Helpdesk support experience

Windows XP/7/10 support experience

Active Directory account creation, password reset, etc

Mac/PC support experience

Mobile device support (Android and iOS)

Excellent customer service and communication

  Key Skills:   Active Directory  
  Year of Experience:   -  
  Current Industry:   Business Services  
  Functional Area:   Help Desk Support
  Job Location:   PLANO-75025, TX, US
  (It may be near by location.)
  Company:   Infinity Consulting Solutions, Inc  
  Job Hours:   No Preference  
  Employment Type:   Contract To Hire
  No. of Job Openings:   1  
  fulltimejobs ID:   28383  
  Position ID:   18-00237  
  Salary Range:   -  
  Date Posted:   01/11/2018  
  Start Date:   01/09/2018  
  Candidate Requirements  
  Career Level:   -  
  Residence status:   -  
  Education:   -  
  Contact Information  
  Name:   Doug Klares  
  E-mail Address:  
  Address:   1350 Broadway, Suite 2205, NEW YORK-10018, NY, US  
  Phone Number:   -   
  Cell Number:    
  Fax Number:   -  
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