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Service Desk Agent - Advanced
Infinity Consulting Solutions, Inc
  Description:   Job Description - Service Desk Agent - Advanced
Duties:

Communicate with borrowers for the successful resolution of balances owed;

Investigate historical data for each debt or bill

Take actions to encourage timely debt payments

Accept credit card/check by phone payments.

Resolve billing and customer credit issues

Update account status records and collection efforts

Handle incoming calls efficiently providing excellent Customer Service

Skills/Qualifications:

Proven experience as a Collection Specialist or similar role

Working knowledge of MS Office and databases

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Bilingual preferred

Skilled in negotiation

Problem-solving skills

Strong attention to detail and accuracy skills

Display sound business judgment;

Possess good analytical skills;

Ability to work well with others and create a team environment

Five (5) years of work experience handling real estate matters

Basic understanding of Loss Mitigation options

Flexible and adaptable


 
  Key Skills:   Excellent communication skills  
  Year of Experience:   -  
  Current Industry:   Information Technology  
  Functional Area:   Service Desk Analyst
 
  Job Location:   TAMPA-33618, FL, US
  (It may be near by location.)
 
  Company:   Infinity Consulting Solutions, Inc  
  Job Hours:   No Preference  
  Employment Type:   Contract Only
Other
 
  No. of Job Openings:   1  
  fulltimejobs ID:   28399  
  Position ID:   18-00268  
  Salary Range:   -  
  Date Posted:   01/12/2018  
  Start Date:   01/10/2018  
         
 
  Candidate Requirements  
  Career Level:   -  
  Residence status:   -  
  Education:   -  
 
  Contact Information  
  Name:   Doug Klares  
  E-mail Address:  
Image  
 
  Address:   1350 Broadway, Suite 2205, NEW YORK-10018, NY, US  
  Phone Number:   -   
  Cell Number:    
  Fax Number:   -  
 
 
     
 
 
        
 
     
 
 
 
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