Job Details

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Level 2 Desktop Support
Infinity Consulting Solutions, Inc
  Description:   Job Description - Level 2 Desktop Support

Provide technical support to user base

• Take support calls and log issues into Ticketing System

Respond to request's via telephone

• Diagnose and resolve advanced information technology hardware and software issues.

• Develop and maintain a professional level of proficiency with Information Technology.

• Identify and escalate situations requiring urgent attention.

• Capturing and documenting the details of an issue. Troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route request.

• Work with Support Service colleagues to research and document problem resolutions.

• Work independently to research and resolve complex technical issues.

• Develop and maintain knowledge of application roles and responsibilities.

• Evaluate customer's concerns and work their issue through to an agreed upon resolution.

• Report on trends to team leads and supervisor.

• Make every attempt to turn unhappy customers into satisfied customers.

• Excellent computer and data entry skills.

• Communicate effectively both written and verbal.

• Exceptional Team Player.

• Ability to handle high call volume of work and multi task.

• Produce detailed and accurate work.

• Exceptional communication skills required.

• Make judgment calls on problems that should be escalated to lead, supervisor or manager.

• Diagnoses basic hardware and software problems by phone. Responds to customer inquiries and answers

  Key Skills:   communication skills  
  Year of Experience:   -  
  Current Industry:   Information Technology  
  Functional Area:   Desktop Support
  Job Location:   TAMPA-33609, FL, US
  (It may be near by location.)
  Company:   Infinity Consulting Solutions, Inc  
  Job Hours:   No Preference  
  Employment Type:   Contract Only
  No. of Job Openings:   1  
  fulltimejobs ID:   28400  
  Position ID:   18-00269  
  Salary Range:   -  
  Date Posted:   01/12/2018  
  Start Date:   01/10/2018  
  Candidate Requirements  
  Career Level:   -  
  Residence status:   -  
  Education:   -  
  Contact Information  
  Name:   Doug Klares  
  E-mail Address:  
  Address:   1350 Broadway, Suite 2205, NEW YORK-10018, NY, US  
  Phone Number:   -   
  Cell Number:    
  Fax Number:   -  
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