Job Details

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Service Desk
Infinity Consulting Solutions, Inc
  Description:   Job Description - Service Desk

As a CCB Service Desk Agent you will:

Provides remote and on-site support to user base, including clients, customers and partners.

Take support calls and log issues into problem management system (e.g. Resolve, Remedy, TrackIt).

Diagnoses basic hardware and software problems by phone or email.

Responds to customer inquiries and answers customer’s basic questions.

Assists clients via research and problem solving.

Refers more complex questions to appropriate subject matter expert.

Position is for a 12-24 month contract and must be flexible to work any schedule during our hours of operations which are: M-F 8am-11pm ET, S-Su 9am-6pm.

Must have some type of prior experience with Mortgage Loan Application packages such as PACS, Loansoft, ZIPPY, CLOSR, HOMES, ION, SBB, TMO and any experience with underwriting
and mortgage terminology and processes

Position is located at the Support Center in Tampa. Following skills are a plus: Lotus
Notes Call Center Experience Windows NT MS Office Windows

Train and assist Loan Officer/Assistant and Processors on the client base origination system

Analyze all application errors that may occur with the origination system

Provide technical support and Trouble shoot structuring of loan files

Review rate lock and point objectives for accuracy

Prepare and negotiate loan initiatives.

Credit Analysis

Familiarity with Banking guideline Client/Freddie MAC

Confirm Loans RESPA Compliant and Audits

Required Qualifications: Competencies, Skills and Experience:

24/7 Customer Support and Service Delivery Model

Business Applications Knowledge

Operations Systems and Data Source Knowledge

  Key Skills:   MS Office  
  Year of Experience:   -  
  Current Industry:   Information Technology  
  Functional Area:   Service Desk Analyst
  Job Location:   TAMPA-33604, FL, US
  (It may be near by location.)
  Company:   Infinity Consulting Solutions, Inc  
  Job Hours:   No Preference  
  Employment Type:   Contract To Hire
  No. of Job Openings:   1  
  fulltimejobs ID:   28402  
  Position ID:   18-00271  
  Salary Range:   -  
  Date Posted:   01/12/2018  
  Start Date:   01/10/2018  
  Candidate Requirements  
  Career Level:   -  
  Residence status:   -  
  Education:   -  
  Contact Information  
  Name:   Doug Klares  
  E-mail Address:  
  Address:   1350 Broadway, Suite 2205, NEW YORK-10018, NY, US  
  Phone Number:   -   
  Cell Number:    
  Fax Number:   -  
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