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IT Sales Force Business Systems Analyst |
Infinity Consulting Solutions, Inc |
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Description: |
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Job Description - IT Sales Force Business Systems Analyst
IT Salesforce Business Systems Analyst
Denver, CO
Fulltime Direct Hire
$110K - $135K
Job Duties
Managing, Configuring, and supporting Salesforce Applications.
performing Salesforce application configuration, including simple to complex workflows, roles and permissions, and defining and configuring applications to support data models and structures.
Partner with stakeholders to identify opportunities and needs for improvements and continuous streamline business processes.
work directly with all interested parties to document functional and technical requirements that meet business needs, provide creative solutions, as well as conduct analysis and define business cases related to the implementation of new solutions.
evaluate and conduct detailed analysis of comparable solutions as well as provide tier II support for various business teams.
Requirements
8+ years in business analysis, data analysis, IT solutions development, and business process analysis working cross functionally.
Must have strong experience with Salesforce.com Service Cloud including Case Management,
Console, Self Service Portals, Entitlements, Service Level Agreements, Escalations, Field
Service, Knowledge, Communities, Portals, Content, Reports, Dashboards, Omni Channel/Live
Agent Chat, Chatter, Custom Objects, Workflows, Process Builder, Customer Telephony Integration (CTI), etc.
Salesforce administration, configuration and implementation experience is a must.
Working knowledge of IT software and application development methodologies
Serve as liaison to our Architecture, Development and Quality Assurance teams
Proven ability to perform large scale Business Systems Analysis, including business requirements mapping and requirements translation into functional solutions.
Preferences
Salesforce.com Certified Administrator or Salesforce.com Certified Advance Administration
Salesforce.com Certified Service Consultant
Experience analyzing and making recommendations based on previous experience, research and best practices.
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Key Skills: |
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application development methodologies |
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Year of Experience: |
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8 to 10 Year(s) |
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Current Industry: |
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Business Services |
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Functional Area: |
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Business Systems Analyst CRM
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Job Location: |
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DENVER-80002, CO, US (It may be near by location.) |
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Company: |
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Infinity Consulting Solutions, Inc |
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Job Hours: |
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No Preference |
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Employment Type: |
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FullTime Job Other |
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No. of Job Openings: |
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1 |
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fulltimejobs ID: |
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28403 |
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Position ID: |
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18-00273 |
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Salary Range: |
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Date Posted: |
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01/12/2018 |
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Start Date: |
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01/10/2018 |
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Candidate Requirements |
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Career Level: |
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Residence status: |
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Education: |
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Contact Information |
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Name: |
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Doug Klares |
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E-mail Address: |
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Address: |
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1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US |
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Phone Number: |
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Cell Number: |
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Fax Number: |
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