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Senior Technical Support Specialist

DALLAS-75203, TX, US
08/08/2019

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Required Skills

Vmware

Company

Infinity Consulting Solutions, Inc

Experience

3 to 6 Year(s)

Job Description

SENIOR TECHNICAL SUPPORT SPECIALIST
DALLAS, TX
12+ MONTH CONTRACT

The successful candidate will be required to perform troubleshooting of complex backup issues in an enterprise environment, while providing clear communications and minimizing downtime. The position also requires an in-depth knowledge of server-side networking, including static routing and working with firewalled networks. The candidate must be proficient at scripting/programming for the purposes of creating and maintaining utility and automation tools to assist with any and all of the aforementioned tasks.

Responsibilities

Technical lead for complex projects that require high levels of skill in backup, recovery, operating systems and networking.
Deploy and decommission Netbackup Infrastructure devices.
On-board new storage devices into Data Centers and remote offices throughout the world.
Perform Data Domain and Tape Library hardware firmware upgrades.
SAN and Networking knowledge/experience is a must
Perform Netbackup Installs & upgrades.
Assist with server migrations from a backup perspective
Assist with migrations of backups from various types of backup software to NetBackup
Knowledge of various backup encryption methods and tools, such as SKLM and VTE
Support multiple operational and infrastructure related backup projects.
Perform in-depth analysis and problem determination/resolution as it relates to day-to-day operations support
NetBackup Master, Media and client server failures/management
NetBackup Disaster recovery and copy data management (SLPs, AIR, etc.)
IBM and Dell Tape libraries, Tape drives and media management
Dell/EMC DataDomain management
Veritas Netbackup Appliance management
Cloud based infrastructure in AWS and Azure
VMware backups on Nutanix hardware platform
Open, modify and close change control tickets related to the management and maintenance of the backup infrastructure assets globally.
Open, modify and close incident ticket related to backup infrastructure assets and help assist other technology platform groups when necessary related to incidents.
Perform migrations of backups between Netbackup policies and policy types.

Tape to disk

Standard to VMWare
Assist with migrations of servers backed up with another software to Netbackup.
Qualifications

Bachelor's degree in computer science or related field from an accredited college/university or equivalent combination of education, training, and experience
3-6 year's hands on experience in a technical backup infrastructure operational role supporting Netbackup Master Server, Media Server, Data Domain and IBM tape library infrastructure.
1-3 years in Veritas, Vmware & Hyper-V API Backups, and networking
Experience with one or more of the following types of backup software

Backup Exec

Veeam

Comvault

Avamar