IS Support Technician
HOUSTON-77011, TX, US
08/08/2019
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Required Skills
Microsoft Office Software products
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Position Summary:
The IS Support Technician will provide effective and efficient technical support in a fast-paced corporate environment to internal customers in resolving hardware, network or software application issues.
This individual will also assume responsibility for assigned software support projects and will follow processes and procedures to support department initiatives.
Primary Duties and Responsibilities:
Handles technical support and service issues from the end users and performs troubleshooting on hardware and software
Perform post-resolution follow-ups to ensure problems have been adequately resolved
Responsible for installation, repair and maintenance of internal client-side equipment and peripherals and upkeep of related inventory/help desk database
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Responsible for purchasing of IT hardware, software and accessories.
Assists in maintaining network and firewall operations
Keeps the Anti-Virus system up to date
Monitors the operation and error logs of the backup system and performs trouble shooting where necessary
Acts as a backup person to other members of the IS department
Takes on various special projects as assigned by the Information Systems Manager
Knowledge and Skill Requirements:
Strong hardware/software troubleshooting skills
Thorough knowledge of I.T. installation, operation and troubleshooting practices
In depth operational knowledge of Microsoft Office Software products
Skill in communicating technical matters, both orally and in writing
Strong interpersonal and customer service skills
Effective time management and organizational skills with the ability to multitask and prioritize works
Positive attitude with the desire to keep up with technology development
Experience with Office 365, Sharepoint Online, Windows Active Directory administration, Windows Server and Desktop maintenance, Microsoft Hyper V, VMWare, Microsoft Azure, BitDefender Anti-Virus system, WatchGuard firewall, Parallel remote desktop solution, Client and Dell laptops, Client and Ricoh printers and UCx ip phone system a definite asset
Minimum Qualifications:
Post-Secondary Degree or Diploma; MCP for Windows AND 3 to 5 years of related work experience
Support Engineer HELPDESK
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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7/26/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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