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Application Support Lead

NEW YORK-10005, NY, US
08/09/2019

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Required Skills

Oracle, MS SQL Server

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Key areas of the teams responsibilities are:

Proactive monitoring and management of business critical 24x7 real-time, legacy application, data handling and data delivery infrastructure to identify issues, trends and potential problem areas.

Where required to rectify issues in a timely fashion in order to restore application functionality.

Ensure incidents are correctly processed, assessing business and technical impact and severity.

Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or IT Change activity to resolve.

Ensuring the communication to the business community remains active.

Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education,
Data Requests, Data Analysis and Incident Investigation.

Ability to interpret and support complex 3rd party developed applications.

Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's. Creation and ownership of change requests raised to address any of the above issues.

Working with the Support Team Leads and Support Manager, contribute to the continuous support improvement process addressing failings with existing processes.

Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence).

Work to provide services to agreed Service Level Targets and Operating Level Agreements

Basic Qualifications

Bachelor's degree required

3 – 5 years' minimum related experience within the financial services industry (Asset Management or Investment Banking)

A solid SQL Server and Oracle experience and database concept is essential.

Strong analytical skills and problem solving experience in the IT financial services sector particularly around data, trading and data flows

Essential; proven experience with:

Asset Management Experience

Management Experience

Oracle, MS SQL Server

ServiceNow or Helpdesk support software

Strong work ethic.

Ability to work under pressure and to deadlines.

Excellent problem solving, planning and organisation skills.

Good communication (verbal and written English) and interpersonal skills.

Team player, flexibility and willingness to develop a broad business and application/system knowledge base.

Ability to work independently and manage time effectively.

To be part of the team rota with the variable start and finish times that this will require.