ITSM Support Engineer
NEW YORK-10023, NY, US
08/11/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
Our client is a mid-sized international Financial services institution located in Mid-Town Manhattan.
They are currently seeking an ITSM support Engineer to join their ITSM team that supports ServiceNow, SharePoint, and their IAM solutions.
The candidate will be expected to provide technical support to internal users of the bank regarding issues with ServiceNow SharePoint and their IAM solutions. You will track and resolve issues ; provide technical support for internal users; review and improve existing support processes, monitoring, and alerting.
The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.
Responsibilities
Manage Discovery schedules and troubleshoot issues with IT Teams as needed
Manage data certification audits and data quality initiatives in ServiceNow
Improve CMDB data quality through automation where possible
Manage CMDB Health Dashboard to report on metrics and progress of data quality initiatives
BDNA platform management
Ensuring integration is functional, data is accurate, etc.
Manage / optimize the software normalization process
Manage / optimize the hardware asset process
Resolve hardware model / software model issues (i.e. models not found in ServiceNow)
Manage SN MID Servers and troubleshoot as needed
Required Skills
Strong analytical and problem-solving skills
Experience troubleshooting off the shelf applications i.e. ServiceNow SharePoint etc.
Team oriented and skilled in working within a collaborative environment
Ability to effectively prioritize in a fast-paced environment and shift gears as needed
Good written and oral communication skills; candidate will be expected to interact with persons at all levels within and outside of the organization
Highly self- motivated and directed with a keen attention to detail
Essential Technical Skills
College Degree in Engineering, Computer Science or some other relevant discipline is preferred
2-3 years of experience working in a fast-paced environment
Strong working knowledge of Windows and Linux Operating systems
Knowledge writing basic SQL queries
Ability to write basic scripts in ex. Perl, Python, Batch or Shell
Ability to create / review system/support metrics to ensure excellence in our service to our end users
Support Engineer HELPDESK
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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8/1/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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