Job Details

Desktop Support Technician

CHICAGO-60608, IL, US
08/22/2019

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Required Skills

    Windows Active Directory
Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

Job Description

The Desktop Support Technician will provide advanced support to employees on a varied portfolio of software and hardware.

Candidates will need to possess the ability to communicate complex technical information to non-technical users in an understandable and concise format.

Provide computer desktop support in accordance with established policies and procedures.

Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.

Resolve computer problems and give guidance on appropriate action/solutions.

Develop records of daily data communication transactions, issues and remedial actions taken or installation activities.

Communicate regularly and effectively with ticket submitters.

Perform hardware repairs with the appropriate vendors.

Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals.

Job Requirements

• Deep understanding of Active Directory

• Demonstrated knowledge of Comptia A+

• Foundational knowledge in DHCP

• MS Windows 10 experience

• Take escalation calls from the Service Desk Technicians.

• Track all Incidents and Service Requests in ticketing system.

• Configure new hardware, PCs and networking equipment, for deployment in the field.

• Provide cross-functional support of all systems.

• Contribute to the continual improvement of all internal processes.

• Must be able to support a broad range of technology.

• Assists Service Desk Technicians in solving non-routine software, hardware and procedure problems.

• Support SME's as needed.

• Creates/updates knowledge documents for new and existing processes.

• Drive Process Improvements

• Process Monitoring Alerts

• Respond to requests for technical assistance in person, via phone, and electronically

• Administer various applications

• Assess / redirect problems to appropriate resource as needed

• Identify and escalate situations requiring urgent attention

• Track and route problems, incidents, and requests and document resolutions

• Assumes other duties as assigned.

• Participate in rotational 24/7 on-call rotation

Preferred Qualifications:

• Experience writing procedure manuals, user instructions, business correspondence, and general report writing

• Experience with ERPs

• Previous experience on a Level 2 helpdesk.

• 2+ years' experience using a helpdesk ticket management system.

• Associate degree in Computer Science or Management Information Systems or 2 years of IT system support.

• Hands-on experience managing user accounts in Windows Active Directory.

• Certification in fundamental technology concepts, core technical (desktop) skills is a plus.


Desktop Support
Information Technology

No Preference
Contract Only
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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8/20/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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