Infinity Consulting Solutions, Inc
5 to 7 Year(s)
IT DESKTOP SUPPORT Downtown Dallas 6+ month contract to hire Our national real estate client is in need of a Desktop Support Technician. This position will be working with the infrastructure support team, troubleshooting and supporting local and remote users across an enterprise environment. WHAT YOU’LL DO: Provide Tier II/II Desktop Support to 200+ users Create images and re-imaging systems for fast deployment Application Installation and software break/fix for PCs Identify and resolve malware, networking, hardware and printer issues Mobile phone configuration and support System outage identification and resolution Support ticket monitoring while meeting SLA’s SKILLS/EXPERIENCE YOU’LL NEED: 5+ years of experience with the following: Active Directory support VMWare server troubleshooting and support Network troubleshooting Exchange 2010/2013/2016 user configuration, adds, moves, changes Windows Server 2008/2012/2016 SAN support (HPE Nimble Storage or Dell EqualLogic Storage preferred) Symantec Evault or Cylance experience preferred Customer service mindset and excellent communication skills Ability to work outside of core hours as needed