Job Details

Service Desk Analyst (3rd shift)

HOUSTON-77007, TX, US
08/28/2019

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Required Skills

    Active Directory
Company

Infinity Consulting Solutions, Inc

Experience

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Job Description

We offer management consulting and a slew of IT services that cover applications development, network management, risk management, security, systems design and integration, and training.

We provide these services to both public and private sector clients, including companies in energy, financial services, health care, and transportation and US military and government agencies at the local, state, and federal levels.

Job Summary:

Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for customer networked environments

Execute effectively in fast-paced environment within applicable service levels and procedures

Respond to network and server alerts to ensure maximum up time of identified devices

Assist with some infrastructure incidents and requests

Provide frequent updates to the internal knowledge base system

Conduct knowledge sharing and training sessions with peers

Complete other duties as assigned

Qualifications:

Required Education: High school diploma, college graduates preferred

Required Experience: The minimum experience for this position is 2-3 years of relevant experience in incident management and support

Required Skills:

Extensive experience supporting Windows 7, Office 2010 and later including Office 365

Advanced experience supporting and administration of MS Exchange 2013 and later, including Exchange 365

Advanced experience with Active Directory account maintenance, group membership changes, distribution groups, OU management and other AD functions

Experience supporting and administration of VPN clients

Demonstrated success supporting clients remotely via phone, remote control tools

Experience using ticketing software such as Cherwell or Remedy and demonstrated expert knowledge of incident management and ticket documentation

Thorough understanding of SOX Compliance as it pertains to security related requests

Solid familiarity supporting multi-function printers remotely

Experience imaging and deploying new and replacement laptop and desktop equipment

Ability to touch type minimum of 60 WPM

Working Conditions /Physical Effort:

Responsibilities may require holidays sometimes with little advanced notice

On site work at client locations maybe required

Some lightweight lifting of office equipment


Service Desk Analyst
Information Technology

No Preference
FullTime Job
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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8/26/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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