Service Desk Analyst (3rd shift)
HOUSTON-77007, TX, US
08/28/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
We offer management consulting and a slew of IT services that cover applications development, network management, risk management, security, systems design and integration, and training.
We provide these services to both public and private sector clients, including companies in energy, financial services, health care, and transportation and US military and government agencies at the local, state, and federal levels.
Job Summary:
Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for customer networked environments
Execute effectively in fast-paced environment within applicable service levels and procedures
Respond to network and server alerts to ensure maximum up time of identified devices
Assist with some infrastructure incidents and requests
Provide frequent updates to the internal knowledge base system
Conduct knowledge sharing and training sessions with peers
Complete other duties as assigned
Qualifications:
Required Education: High school diploma, college graduates preferred
Required Experience: The minimum experience for this position is 2-3 years of relevant experience in incident management and support
Required Skills:
Extensive experience supporting Windows 7, Office 2010 and later including Office 365
Advanced experience supporting and administration of MS Exchange 2013 and later, including Exchange 365
Advanced experience with Active Directory account maintenance, group membership changes, distribution groups, OU management and other AD functions
Experience supporting and administration of VPN clients
Demonstrated success supporting clients remotely via phone, remote control tools
Experience using ticketing software such as Cherwell or Remedy and demonstrated expert knowledge of incident management and ticket documentation
Thorough understanding of SOX Compliance as it pertains to security related requests
Solid familiarity supporting multi-function printers remotely
Experience imaging and deploying new and replacement laptop and desktop equipment
Ability to touch type minimum of 60 WPM
Working Conditions /Physical Effort:
Responsibilities may require holidays sometimes with little advanced notice
On site work at client locations maybe required
Some lightweight lifting of office equipment
Service Desk Analyst
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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8/26/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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