IT Support Analyst
NEW YORK-10001, NY, US
09/03/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Department:
Infrastructure Services
Staff Title
: IT Support Analyst
Reports to
: Director of IT
Working Conditions
: Full time (M-F), Office Business Settings.
Position Summary
–The IT Support Analyst will provide front-line support to end users on various technical issues and problems relating to hardware, software and peripherals.
The role requires strong problem solving skills in order to diagnose, evaluate and resolve user issues, or to escalate as necessary to the appropriate IT staff members.
Job Responsibilities
: This list does not represent all responsibilities for this position. Candidate must be willing and able to assume roles and responsibilities other than these to meet the needs of the organization.
Provide exceptional user support over the phone, in person or through email as necessary
Resolve help desk tickets including software and end user hardware issues
Responsible for ticket triage, assignment and follow up
Create user accounts and reset passwords
Inventory maintenance including workstations, laptops, printers and monitors
Participate in team meetings
Participate in server rack installations and cable patching
Installation and administration of local and network printers
Troubleshooting user account issues
Ensure timely computer and account setup of new users
Required Experience:
Microsoft Windows 7 and 10 desktop troubleshooting
Microsoft Office 2010 and higher
Client PC connectivity – VPN, TCP/IP, Ethernet, DNS, DHCP
Remote Desktop support
Active Directory and Exchange
Printer/peripheral troubleshooting
Computer imaging processes
Strong customer service and troubleshooting skills
Ability to communicate technical information, both in writing and verbal, to end users
Computer moves and new user setup
At least 2+ years supporting a windows environment
IT Support Technician
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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8/29/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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