Job Details

IT Support Analyst

NEW YORK-10001, NY, US
09/03/2019

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Required Skills

    Active Directory
Company

Infinity Consulting Solutions, Inc

Experience

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Job Description

Department:

Infrastructure Services

Staff Title

: IT Support Analyst

Reports to

: Director of IT

Working Conditions

: Full time (M-F), Office Business Settings.

Position Summary

–The IT Support Analyst will provide front-line support to end users on various technical issues and problems relating to hardware, software and peripherals.

The role requires strong problem solving skills in order to diagnose, evaluate and resolve user issues, or to escalate as necessary to the appropriate IT staff members.

Job Responsibilities

: This list does not represent all responsibilities for this position. Candidate must be willing and able to assume roles and responsibilities other than these to meet the needs of the organization.

Provide exceptional user support over the phone, in person or through email as necessary

Resolve help desk tickets including software and end user hardware issues

Responsible for ticket triage, assignment and follow up

Create user accounts and reset passwords

Inventory maintenance including workstations, laptops, printers and monitors

Participate in team meetings

Participate in server rack installations and cable patching

Installation and administration of local and network printers

Troubleshooting user account issues

Ensure timely computer and account setup of new users

Required Experience:

Microsoft Windows 7 and 10 desktop troubleshooting

Microsoft Office 2010 and higher

Client PC connectivity – VPN, TCP/IP, Ethernet, DNS, DHCP

Remote Desktop support

Active Directory and Exchange

Printer/peripheral troubleshooting

Computer imaging processes

Strong customer service and troubleshooting skills

Ability to communicate technical information, both in writing and verbal, to end users

Computer moves and new user setup

At least 2+ years supporting a windows environment


IT Support Technician
Information Technology

No Preference
Contract Only
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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8/29/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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