Job Details

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Production Support Analyst

NEW YORK-10006, NY, US
09/23/2019

-

Required Skills

SQL

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Responsibilities

Provide Level -2 technical support to member firms primarily during trading hours

Establish and maintain relationships with member's technical teams, via face-to-face visits, conference calls, emails and webinar when appropriate

Communicate upcoming and existing technical changes to member community

Work with members to ensure conformance to technical specification

Ensure member test environments are functioning as expected and accessible to members during the hours communicated

Understand member's technical profiles, so much as to be in a position to recommend changes which will enhance members ability to participate and stay competitive in markets

Provide input to other technical and business teams which will assist in the design, testing and implementation of member impacting changes

Responsible for participating and supporting technical on-boarding program

Participate in application releases, from development, testing and deployment into production

Collaborate with Development partners to prioritize bug fixes and support test tools requirements

Knowledge and Experience

5+ years' experience in production support or application development in the financial services industry

5+ years' experience with FIX protocol

3+ years' experience with scripting language [e.g. python, shell]

Working knowledge of SQL

Working knowledge of Linux

Equities and Derivatives product knowledge

Good understanding of programming fundamentals

Good analytical and problem solving skills

Experience in supporting Equity derivatives Risk & Trade management platforms

Strong software and business systems design, analysis, development and support skills preferred

Excellent interpersonal relationship / teamwork skills

Excellent communication skills (verbal and written) in English, providing clear problem descriptions

Proven complex problem solving/management skills and a strong eye for detail

Proactive individual showing eagerness to learn and a strong sense of ownership

Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations

Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management