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Technical Operations Specialist

NEW YORK-10001, NY, US
09/23/2019

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Required Skills

VMWARE 5.X

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Position Summary:

To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues.

Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously.

The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous.

S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Qualifications required:

Must be detail oriented and organized in both thought and practice

Good verbal and written communication skills

Strong analytical and problem solving skills

Must have a professional demeanor and be able to effectively work with external customers, vendors and staff

Ability to work under pressure and handle conflicting priorities

Bachelor's degree or education/training in an IT related field

3+ years' experience with Cisco routers switches and Firewalls

3+ years' experience with Red Hat Linux and AIX Servers in an enterprise environment

Experience using various versions of Windows Servers

2+ years using VMWARE 5.X or 6.X

Experience in analyzing debugging issues as it applies to Cisco switches and routers

Experience supporting IP Telephony systems

3+ years of experience in developing and support of distributed financial services transaction processing platforms

Strong hands on experience with JAVA server side technology and J2EE App server preferably WebSphere

Experience with payment products, operations, and technology;

Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for
troubleshooting as well as data patching)

Strong knowledge of relational database Microsoft SQL and DB2.

Excellent analytical, troubleshooting and problem-solving skills

Must be a strong team player

Ability to multitask

Experience with credit card processing application, digital wallets, emerging payments, mobile payments is a strong plus

Ability to set priorities and handle multiple tasks and projects in a fast-paced environment

Datacenter and Monitoring Experience.

Qualifications desired:

CCNA, CCNP, MCSE and ITIL certification a plus

IMB MQ and Connect Direct experience a plus

Linux Shell Scripting

Vendor management experience is desirable

Essential functions and responsibilities

Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors.

Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment

Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate

Test ad install communications equipment for internal and external customer use

Create documentation that will troubleshoot internal networks and systems efficiently

Provide training for Operations Representatives on the various networks and systems that the
organization supports

Provide enhanced network support for WAN and IP Telephony networks

Proactively contact participants when surveillance systems identify connectivity issues

Interface with vendors and clients to repair and resolve installation issues

Support wide-area MPLS services, as well as other communication lines, for all customer communication links

Implement changes in our customer facing environments

Coordinate and participate in Disaster Recovery exercises

Prepare Operations for the implementation or decommission of services

Assist on various team projects to ensure Continual Service Improvements occur within Operation

Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects

Triage and troubleshoot and resolve escalated production issues on a complex mission critical application

Perform root cause analysis of issues

Develop run-books for recurring issues, system implementation, shutdown and recovery

Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing

Support Java, WebSphere & File Transfer applications.