Business Operations Support Analyst
DETROIT-48202, MI, US
10/03/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
Business Operations Support Analyst
6+ Month Contract
Detroit, MI
Position Overview & Responsibilities:
Configure, test, and release several marketing campaigns per week. Responsibilities include:
Intake campaign requirements
Identify the correct product campaign template/method
Enter specific criteria/parameters (dates, limits, type of questionnaire to present, what questions to ask,
type of response, list of rewards, dealer validation required, etc.)
Write html for content, correct images and size, notes to call center agents, etc. May need to make
updates to HTML provided to ensure expected presentation occurs (more lines, larger font, centered, etc.)
Test campaign configuration to ensure expected results in User Interface, email layout/content, etc.
Run SOAP requests and understand and decipher the responses
Work with technical teams to refine solutions based on the features, architecture, and constraints of the relevant platforms
Ensure requirement traceability from business requirements through UAT
Act as post-launch Subject Matter Expert for internal and external contacts
Troubleshoot technical issues in both production and non-production environments
Use SQL to test and validate data and manage production issues.
Elicit, document, and maintain functional, non-functional, and system requirements
Devise application program solutions based on business problems, including:
Requirements documentation
Graphical representations
Presentations that describe the desired solution or product feature
Position Requirements:
3+ years of professional experience as a - Business Analyst, Business Systems Analyst, Systems Analyst or Programmer
Proficient in MS-Office suite (Word, Visio, PowerPoint, Excel, Outlook)
Experience in SDLC – including creating test case scenarios and UAT
Ability to write SQL queries to validate, test, and troubleshoot data.
2+ years of experience in program configurations, email templates, and webpage configurations is required
2+ years of experience in HTML and SOAP UI.
Recent hands- on experience performing simple scripting and tagging in HTML and running SOAP requests is required.
Must have excellent communication skills, both oral and written, excelling in working in a fast paced,
dynamic environment.
Ability to determine the difference between Functional and Non-Functional requirements
Experiences using JIRA, or other issue management software programs is preferred
Experience with SharePoint is preferred
Experience with Confluence is preferred
Experience with COGNOS or other ad-hoc report writer is preferred
Business Analyst
Business Services
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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9/30/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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