Job Details

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Support Engineer

NEW YORK-10003, NY, US
10/15/2019

-

Required Skills

SQL

Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

Job Description - Support Engineer

Taking place as a branch of the Techops division, the support team is the technical focal point of all the technical teams.

While performing the operation and monitoring duties, the support engineer is the know it all tech savvy that is in charge of IT environments.

Responsibilities

Operating and maintaining applications, servers and network

Monitoring and administering Linux and Windows systems. Taking appropriate actions on system alerts based on standard operating procedure

Troubleshooting and resolving issues related to application development and deployment

Troubleshooting and resolving issues using SQL queries

Maintenance of technical documentation (Internal Support team), processes and procedures used throughout normal operations

Development of knowledge and skills in network and system administration, particularly with regard to architecture and platforms

Managing the office environment

Participation in 24/7/365 on-call rotation

Requirements

+2 years Experience with monitoring systems and management tools (ex: Nagios)

Familiarity with orchestration and containerization solutions (Docker, Kubernetes) - Advantage

Basic understanding of SQL

Experience with scripting languages like Python and Bash - Advantage

Experience with automation/configuration management including Ansible, Jenkins - Advantage

+2 years Windows/Linux administration skills (IIS and/or Apache configuration)

+2 years Experience working with Virtual machines (vmware)

Familiarity with cloud computing (Google, Amazon)

Strong verbal and written communication skills, excellent social skills

Customer service oriented (inbound)

Ability to work independently and in a team environment

Strong analytical and troubleshooting skills

Previous experience with technical documentation