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Senior Voice Network Engineer

IRVING-75039, TX, US
11/06/2019

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Required Skills

Microsoft Office Tools

Company

Infinity Consulting Solutions, Inc

Experience

4 to 8 Year(s)

Job Description

SENIOR VOICE NETWORK ENGINEER

Irving, TX

Contract to Hire Position

ICS is hiring a Senior Voice Network Engineer for our Client in the Irving, TX area! This role serves a key function in the support of Cisco VoIP infrastructure within the organization.

We are looking for a highly qualified Network Engineer who is fluent in multiple versions of Cisco Voice Products to serve as a leader in a dynamic, fast-paced environment.

WHAT YOU'LL DO:

Support Cisco VoIP infrastructure including Cisco Call Manager Express (CME), Cisco Unity Express (CUE), Cisco Unified Call Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Client, Cisco Business Edition 6000 servers, OVA Templates, and Cisco Unity Connection.

Support and troubleshoot Cisco Voice Issues on the company's network/campuses as it relates to CME and CUE

CUCM all Versions.

CUE and UCCX voice application scripting

Maintain incident ticket SLAs – within the internal ticketing system

Coordinate problem management tickets

Provide Cisco Voice configuration, installation, implementation and support services

SKILLS / EXPERIENCE YOU NEED:

4-year degree (Computer Science, Information Systems or related functional field) or equivalent work experience

8+ years of engineering, implementation and support of Cisco Voice in large scale environments

8+ years of experience in LAN/WAN network administration and engineering

Working knowledge with network monitoring and troubleshooting tools

CCNA or CCNP Certification

Must have deployment and support experience with Voice solutions as follows:

Cisco Unified Communications Manager Express (CME) – All versions

CUCM – All Versions

CUE Scripting

UCCX – All Versions

UCCX Scripting

Unity Connection – All Versions

Cisco Routers and Switches – All models and IOS

Cisco Client

SIP and MGCP Gateways in CUCM

Licensing with Cisco and Smart Licensing

Ordering CME/CUE Voice RTR with Vendor

BACD configuration on CME

Cisco Unity Express (CUE) – All versions

Configure Cisco Switches for Voice, VG202, VG204
Personal Attributes:

Proficient in Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, and Visio)

Interface with Managers and get approval for critical maintenance

Excellent project management skills, the ability to manage both projects and project team members seamlessly, and the ability to work across organizational boundaries to accomplish goals

Willingness and ability to travel (20% of the time) to remote site locations to manage and monitor overall progress on projects

Demonstrated ability to cooperatively work across IT Management and Functional Business Unit lines of management

Must also possess leadership skills and must be able to guide others

Excellent oral and written communication skills

Excellent understanding of the organization's goals and objectives

Excellent listening and interpersonal skills

Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner

Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills

Able to prioritize and execute tasks in a high-pressure environment

Must be able to work flexible hours on-site and remotely

Strong customer-service orientation
Work Conditions:

Additional working hours as required

Participate in the technical support on-call rotation for network support

Flexible hours required as maintenance and installation work performed outside of regular working hours

Sitting for extended periods of time

Ability to go up and down a ladder

Ability work up to 30 feet from the ground

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

Lifting and transporting of moderately heavy objects, such as router, switches, UPS's and peripherals

Willingness and ability to travel (20% of time) to remote site locations to manage and monitor overall progress of projects