Business System Analsyt
CHICAGO-60604, IL, US
11/11/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Business System Analyst
A. Principal Purpose of Position:
This role will be responsible for serving as the dedicated subject matter expert on two vended software solutions (SaaS products) to be utilized by the Underwriting and Member Services
Departments – (1) Origami Risk RMIS for Underwriting and (2) Microsoft Dynamics 365 CRM for
Member Services (the Solutions). This includes (a) assistance in the initial configuration, customization and implementation of the Solutions ongoing support of business users following roll-out of the Solutions, including troubleshooting and resolving of technical issues, building and maintaining customizations and feature enhancements, and driving adoption and best practices, and (c) acting as the liaison for the Underwriting and Member Services Departments to the Solution vendors.
B. Primary Responsibilities:
-Develop and maintain a thorough understanding of the Underwriting and Member
Services business functions
-Assist in the development of features, configurations, customizations and
implementation of the Solutions, including but not limited to:
Collaboration with project managers, business users and vendors in the
development of detailed requirements and technical specifications for the
Solutions
Work with project managers, business users and vendors to manage project
plans and timelines to achieve on-time delivery of Solutions
Assistance with data mapping, conversion and migration exercises
Building and configuration of initial reports and dashboards utilizing the
Solutions
Participation and management of quality assurance and user acceptance
testing of Solutions, including work with business users to develop suitable
acceptance criteria
-Act as first line of contact for business users in troubleshooting and resolving
technical and productivity issues concerning the Solutions and act as liaison with
-Solution vendors on behalf of the Underwriting and Member Services business
functions
-Act as liaison between the Underwriting and Member Services business functions
and the IT and Data Analytics business units
-Work with the vendors to facilitate the release of upgrades and error fixes for the
Solutions
-Conduct initial and ongoing training of business users with respect to the Solutions
to drive adoption, understanding of features and best practices
-Identify, and collaborate with business users and vendors to drive delivery of, featureenhancements to improve the Solution experience for business users
-Collaborate with
IT and Data Analytics departments to identify and resolve
conflicts and dependencies between the Solutions and other ancillary systems
-Work with business users to build and maintain reports and dashboards produced by the Solutions
-Maintain and update Underwriting and Member Services business process flows and user guides, as required
-Work with IT and Data Analytics departments to manage data integrity for
the Solutions, including identifying inconsistencies and implementing remedies
C. Educational / Experiential Qualifications:
1. Three (3) to five (5) years of relevant experience in a similar analyst role, with the
following preferred:
-end-to-end software development lifecycle experience, preferably in an Agile
development environment
-experience configuring vended SaaS products, with administration-level
-experience and working knowledge of underwriting and CRM systems preferred
-experience driving requirement sessions and documenting requirements and
technical specifications
-experience conducting quality assurance and user acceptance tests
experience working in a cloud environment, such as AWS or Azure
-intermediate to expert level experience with Excel, including advanced formulas
and Pivot Tables; with SQL experience preferred
-Strong analytical and conceptual thinking skills; proactive and independent problem
solver
-Demonstrated attention to detail, accuracy, organizational and time management
skills
-Strong interpersonal skills and ability to work with a diverse background of people
-Excellent written and oral communication and presentation skills, including the
ability to explain complex technical concepts to non-technical users and to explain
business needs to technical professionals
-Bachelor's degree, preferably in computer science, management information science,
business administration or related fields
Business Systems Analyst CRM
Business Services
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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10/25/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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