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Infrastructure Services Engineer

CHICAGO-60290, IL, US
11/15/2019

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Required Skills

VMWare, Microsoft Server

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Our Client is a leading global law firm with key business centers across the Americas, Asia, Europe and the Middle East.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realize their greatest potential.

The Infrastructure Service Engineer, is a global role that spans across a number of infrastructure teams and is responsible for the day to day support of the firm’s network, data centre and telecommunication infrastructure.

The role will be responsible for globally maintaining, administering, monitoring, all aspects of hardware, software and management, including but not limited to: routers/switches, wide area and local area networks, load balancing, Internet connectivity, wireless, optimisation appliances, server, storage, backup environments, video-telephony and voicemail.

Responsibilities -

Account for the global maintenance, configuration and administration of hardware and software that form the foundation of the Firm’s network, telephony, compute, storage and backup environments

Oversee all aspects of hardware, firmware, and operating systems, along with Active Directory, Remote Access Authentication, Anti-Virus, Storage & Virtualization

Oversee the testing and deployment of OS Security, Anti-Virus, Anti-Malware and Firmware patches according to agreed deployment schedules

Administer all user and computer objects in accordance with Service guidelines

Coordinate the management of Group Policy Objects, file shares, including creation and setting back up schedules and file/directory permissions

Account for the configuration and management of the Firm’s remote access authentication solution and ensures that appropriate process and security standards are in place

Ensure that Business Continuity plans are being adhered to and contributes to testing processes across
Compute, Storage, network, telephony and Backup

Oversee the delivery of new servers according to both user and capacity needs. Works with users/teams to ensure that requests are being addressed and advice is being given accordingly

Ensure that all global systems are properly configured, and system alerts are responded to in accordance with Firm processes and procedures. Maintains and administers all records relating to infrastructure equipment installed at the data centers and remote office facilities

Account for the management of escalated network and data center and telephony related tickets in accordance with local, regional and global Customer Services standards and processes

Oversee the timely and accurate completion of all administrative tasks (time tracking, project and task updates, status reports, responding to email, etc.)

Provide global on-call support as required

Communicate and collaborates with all members of the Data Centre, Network and Telecommunications team

Foster trust and builds relationships with the other Information Technology teams, both globally and within the region

Qualifications -

Bachelor’s degree in Computer Sciences or Information Systems. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job

Microsoft Certified Solutions Expert - Server Infrastructure accreditation, preferred

VMWare Certified Advanced Professional Data Center Administration accreditation, preferred

Knowledge of Microsoft Server, VMWare, Enterprise Storage and Backup Systems is required

Knowledge of configuring, implementing and troubleshooting routing, switching and firewall architecture is required

Knowledge of working with network, IP Telecommunication networks, protocols, standards, QoS and
operations is required

Knowledge of configuring, implementing and troubleshooting infrastructure technologies, required Prior experience working with infrastructure monitoring tools, required

Knowledge of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence
Service, Cisco Unified Border Element, preferred

Prior experience working within an IT operational environment, strongly preferred

Prior experience working in a globally dispersed environment, strongly preferred

Committed to continued advancement with strong change management skills

Resilient and able to handle setbacks

High level of initiative and able to implement improvements when needed