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Desktop Support Analyst

SANTA ANA-92712, CA, US
11/19/2019

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Required Skills

MS Office suite

Company

Infinity Consulting Solutions, Inc

Experience

4 to 6 Year(s)

Job Description

DESKTOP SUPPORT ANALYST

Santa Ana, CA

6 Month Contract

ICS is hiring a Desktop Support Analyst for our Client in the Santa Ana, CA area! This position will be responsible for the support and operation of the company’s A/V equipment and solutions.

WHAT YOU’LL DO:

Manages audio visual projection, displays and interactive media.

Program, engineer, operate and setup a variety of A/V equipment including, but not limited to;
microphones, speakers, projectors, video screens, and video monitors.

Create and document conference room equipment standards.

Provide training as needed on variety of A/V technologies in all conference rooms.

Primary coordinator for meeting and event logistics.

Ensure that high profile events have proper setup and support.

Monitor and respond to incoming support requests.

Make recommendations for A/V upgrades as needed in conference rooms

Daily A/V support of meetings and events.

Respond to and support on-site connection issues.

Daily clean-up and maintaining of rooms to ensure operational readiness.

Develop and execute preventative maintenance programs and procedures.

Monitor and report technical issues with room A/V.

Troubleshoot and maintain all A/V equipment in all conference rooms.

Work closely with A/V vendors to offer and introduce new solutions.

SKILLS / EXPERIENCE YOU NEED:

Bachelor’s degree or equivalent combination of education and experience. Minimum HS Diploma Required

Minimum 4 years’ experience with videoconferencing.

Minimum 4 years’ experience with audiovisual or projection systems.

Strong working knowledge of computer operations in both Mac and PC format.

Strong proficiency with MS Office suite of programs.

Strong customer service orientation

Able to multi-task and prioritize duties for effective and successful performance.

Excellent organizational, analytical, and problem solving skills.

Effective communication, time management, project management and interpersonal skills.