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Technical Support Engineer- Block Chain Technologies

BOSTON-02121, MA, US
11/22/2019

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Required Skills

Oracle, MySQL

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Our Client is a venture production studio and the leading technology firm in blockchain globally.

They deliver products, solutions and platforms built using blockchain technology to transform how business is done in complex network of buyers, suppliers and consumers.

They are seeking an experienced support engineer capable of independently identifying technical needs and gaps.

The candidate will work closely with Customer Success Leaders, Engineering team for the products he/she will be engaged to ensure the team meets all the internal and external commitments and it has the knowledge and capabilities to deliver best in class support to our customers.

Responsibilities will include:

Hands-on technical support activities

Act as an escalation point for customer complaints for the products she/he is engaged with

As part of a global support team, working on establishing operational protocols and standards

Requirements:

5+ years of experience in technical customer support roles

Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL
Server, MySQL

Solid understanding of any of the following: Docker, Kubernetes, container-orchestration, distributed system and microservice architecture

Experience with or knowledge of Linux operating systems

Technical aptitude, ability, and passion for learning new software and methodologies

Demonstrated ability to think on feet and resolve issues in a fast-paced environment

Experience leading support projects and activities with customers

Nice to have:

Technological degree in Computer science or equivalent

Experience with cloud computing, especially AWS

Understanding of Ethereum, Ethereum development, and the blockchain ecosystem

Familiarity and interest in non-hierarchical decision-making and decentralized systems