Job Details

Desktop Engineer

CHICAGO-60616, IL, US
12/02/2019

-


Required Skills

    MS Office products
Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Desktop Engineer - Asset Management and Support

The Desktop Engineer is a member of the Desktop Management team and responsible for the management, operations, and maintenance of all IT hardware for end users; both employees and contractors.

The Desktop Engineer is responsible for managing the ticket queues, working with contracted third party vendors, working escalations to resolution, and identifying and addressing improvement opportunities.

A wide degree of creativity and latitude is required, as there is a wide variety of IT hardware across the 400 offices.

MAJOR DUTIES: Desktop Support, Asset Management,

Serve as the demand manager for all Desktop Management tickets

Manage the lifecycle of Desktop Management change requests from inception to implementation

Serve as the primary PoC for desktop support escalations and work them to resolution

Help manage and maintain inventory levels and current IT hardware offerings

Support the SCCM Engineer to help test and validate images, task sequences, and change requests

Provide oversight for AV deployments and maintenance

Participate in daily stand-ups and weekly staff meetings

Provide input and support to the Field Services personnel

Maintain the knowledge base of desktop support processes and support articles

QUALIFICATIONS:

Able to demonstrate the ability to undertake the above responsibilities

Demonstrated knowledge of desktop support and desktop software

Demonstrable experience in leading contractors and vendor partner teams

Demonstrated ability to work in a diverse environment of incident management, service requests,
escalation procedures, and related disciplines

Able to work under pressure and meet deadlines

Proven communication skills including the ability to work collaboratively with end-users and executives

Strong interpersonal, communication (verbal and written), negotiation, and collaboration skills
incorporating the ability to effectively work with all levels of the organization

Demonstrated high level analytical and problem solving skills, including the ability to identify issues and
risks and work with Client stakeholders for resolution

Possess shared vision and values that create culture of customer service, accountability, capability
building

REQUIREMENTS:

Bachelor's degree and minimum of 5 years of experience in desktop support

Experience in desktop, laptops, printing, peripherals, and conference room support

Experience with MS Office products

ServiceNow experience is a plus


Desktop Specialist
Information Technology

No Preference
Contract To Hire
Other
1

Candidate Requirements
-
Bachelors

Walkin Information
-
11/25/2019
-

Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
-