Desktop Engineer
CHICAGO-60616, IL, US
12/02/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
5 to 7 Year(s)
Job Description
Desktop Engineer - Asset Management and Support
The Desktop Engineer is a member of the Desktop Management team and responsible for the management, operations, and maintenance of all IT hardware for end users; both employees and contractors.
The Desktop Engineer is responsible for managing the ticket queues, working with contracted third party vendors, working escalations to resolution, and identifying and addressing improvement opportunities.
A wide degree of creativity and latitude is required, as there is a wide variety of IT hardware across the 400 offices.
MAJOR DUTIES: Desktop Support, Asset Management,
Serve as the demand manager for all Desktop Management tickets
Manage the lifecycle of Desktop Management change requests from inception to implementation
Serve as the primary PoC for desktop support escalations and work them to resolution
Help manage and maintain inventory levels and current IT hardware offerings
Support the SCCM Engineer to help test and validate images, task sequences, and change requests
Provide oversight for AV deployments and maintenance
Participate in daily stand-ups and weekly staff meetings
Provide input and support to the Field Services personnel
Maintain the knowledge base of desktop support processes and support articles
QUALIFICATIONS:
Able to demonstrate the ability to undertake the above responsibilities
Demonstrated knowledge of desktop support and desktop software
Demonstrable experience in leading contractors and vendor partner teams
Demonstrated ability to work in a diverse environment of incident management, service requests,
escalation procedures, and related disciplines
Able to work under pressure and meet deadlines
Proven communication skills including the ability to work collaboratively with end-users and executives
Strong interpersonal, communication (verbal and written), negotiation, and collaboration skills
incorporating the ability to effectively work with all levels of the organization
Demonstrated high level analytical and problem solving skills, including the ability to identify issues and
risks and work with Client stakeholders for resolution
Possess shared vision and values that create culture of customer service, accountability, capability
building
REQUIREMENTS:
Bachelor's degree and minimum of 5 years of experience in desktop support
Experience in desktop, laptops, printing, peripherals, and conference room support
Experience with MS Office products
ServiceNow experience is a plus
Desktop Specialist
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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11/25/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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