IT Help Desk Analyst
PHILADELPHIA-19109, PA, US
12/17/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
IT Help Desk Technician
The Help Desk Technician is responsible for providing support and technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.
Responsibilities
:
Provides phone support (technical and operational) for our end users, which includes on site as well as remote associates.
Provides IT administrative services, including managing the Help Desk ticket system and related projects/tasks, and creating various supporting documentation.
Communicating via the ticket system, emails, phones and meetings to assist users and relay project/task statuses.
Work M-F 7am-4pm
Manage 10-15 tickets daily for end-users
Daily responsibilities include password resets, end-user onboarding, laptop configuration, hardware requests, and other functions.
Required Skills:
Required: Minimum of 3 years of experience with:
MS Windows/O365 experience
Server virtualization - Hyper-V (preferred) or VMWare
Active Directory and preferred PowerShell scripting
Strong communication, critical thinking and problem solving skills
Requirements gathering and analytical skills
Excellent Customer Service skills – Applicant with be working between users, management, IT personnel and external service providers (vendors, ISP's, etc.).
Must be organized and reliable – Applicant will assist keeping trouble tickets, projects and documentation moving towards resolution and completion.
Must be proficient in standard office software including Microsoft Office and Office 365.
IT specific skills including desktop PC repair, server maintenance, enterprise systems management, virtualization, Active Directory, etc.) are preferred.
Installs, supports and administers all company issued laptops (Dell)
Provides remote support for customer infrastructure including the following:
Desktops – Windows 10 and some Macs
Servers - Windows 2016
Active Directory/GPO
Creating and troubleshooting basic user authentication and replication issues
Mainstream desktop applications
Basic network connectivity and Internet (DNS, DHCP)
Wi-Fi troubleshooting
Microsoft Hyper V (create/build/modify VMs)
Backup management (Barracuda)
Cloud Services (O365, Azure)
Additional skills:
Experience with windows patching
PowerShell Scripting
Help Desk Support
Business Services
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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12/9/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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