Job Details

Email to Friend Save Back

Desktop Support Analyst

AURORA-80011, CO, US
01/15/2020

-

Required Skills

A+

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Desktop Support Analyst

Aurora Colorado

3-6 Month Contract to Hire

$50K - $65K Conversion

Interprets, evaluates, resolves and tests client inquiries or issues pertaining to the functional operation of application hardware and software.

Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem.

Alerts clients and team members in a timely manner when a major problem is suspected.

Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.

Translates technical details into business relevant language.

EXPERIENCE:

Network printer support experience.

Microsoft Office 2010, 2013, Exchange and Outlook support experience.

SCCM tools for Windows and 3rd party application management desired.

Sophos Enterprise solutions desired.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

Strong communication and interpersonal skills with technical and non-technical clients.

Experience in email and user administration. Knowledge of batch processing and transmissions management.

Ability to obtain a security clearance.

Ability to work with a minimum of direct supervision.

Exceptional customer service skills.

Strong oral and written communication skills to include using e-mail, chat and telephone conversations.

Proven technical aptitude to include strong troubleshooting skills

Detail oriented with good problem solving skills.

Ability to work well among a diverse team of individuals as a team player.

Positive attitude with all customers and co-workers.

Demonstrates and exhibits initiative and is assertive when necessary.

Understanding of Active Directory, security groups and best practices.

Able to lift a minimum of 50lbs

Able to participate in an on-call schedule to address afterhours issue

EDUCATION:

Associate degree in Information Science or related field and/or equivalent combination of education and experience. Equivalent experience/training in MCDST.

A+, Network+ or MCSE Certifications preferred.

Windows 7 and Windows 10 including proficiency with Microsoft endpoints in an Enterprise environment.