Job Details

Technical Onboarding Specialist

HOUSTON-77002, TX, US
01/15/2020

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Required Skills

    AWS infrastructure
Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

We are looking for a full-time technical onboarding specialist. This person will train new customers on how to use the automation platform.

To be successful in this role, you should be passionate about helping others and eager to learn the software.

Having some technical experience in IT or managed services is ideal.

You’ll be teaching our users how to roll-out our software platform on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today.

Responsibilities and Duties

Guide customers through the onboarding process (training will be provided)

Provide technical support for users as they set up the platform’s integrations, inspectors and agents

Teach customers how to integrate the software into their existing toolset

Help customers in need with troubleshooting and finding solutions to unforeseen issues

Communicate with co-workers through e-mail, Slack and/or verbally

Ensure customers are successful with their use of the software

Adapt to change productively and handle other essential tasks as assigned

Qualifications and Skills

A Bachelor’s Degree is preferred

At least 2 years of experience in IT or managed services is preferred

Any Managed Service Provider experience and or MSP channel products is a big plus

Exceptional customer service skills

Excellent troubleshooting skills

Excellent phone, verbal and written communication skills

Experience with general IT Infrastructure

Experience with AWS infrastructure

Must be authorized to work in the United States

Must be local to Houston



Technical Application Analyst
Information Technology

No Preference
Contract Only
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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1/7/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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