Service Desk Analyst
RICHARDSON-75080, TX, US
02/10/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
1 to 3 Year(s)
Job Description
SERVICE DESK ANALYST
Dallas, TX
Contract to Hire
ICS is hiring a Service Desk Analyst for our Client in the Dallas / Park Cities area! This position will be responsible for service support and troubleshooting technical probles regarding desktop, laptop, and network services.
Our ideal candidate is a motivated, self-starter who is able to provide support in various technical areas.
WHAT YOU'LL DO:
Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction
Provide case status updates to management and end-users
Support and maintain effective relationships with users
Coordinate, diagnose, and troubleshoot incoming employee calls and emails
SKILLS / EXPERIENCE YOU NEED:
1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
Previous Service Desk or Call Center experience
A+ Certified - Preferred
Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Knowledge of Windows 7 and Windows 10 Operating Systems
Familiarity with Remote Desktop tools
Self-starter, Motivated, Task oriented, Team player, Ability to think out of the box
Strong Phone Etiquette
Service Desk Analyst
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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1/29/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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