Job Details

Service Desk Analyst

RICHARDSON-75080, TX, US
02/10/2020

-


Required Skills

    A+ Certified
Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

SERVICE DESK ANALYST

Dallas, TX

Contract to Hire

ICS is hiring a Service Desk Analyst for our Client in the Dallas / Park Cities area! This position will be responsible for service support and troubleshooting technical probles regarding desktop, laptop, and network services.

Our ideal candidate is a motivated, self-starter who is able to provide support in various technical areas.

WHAT YOU'LL DO:

Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction

Provide case status updates to management and end-users

Support and maintain effective relationships with users

Coordinate, diagnose, and troubleshoot incoming employee calls and emails

SKILLS / EXPERIENCE YOU NEED:

1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience

Previous Service Desk or Call Center experience

A+ Certified - Preferred

Focus on providing exceptional customer service

Great communication skills

Strong technical aptitude

Knowledge of Windows 7 and Windows 10 Operating Systems

Familiarity with Remote Desktop tools

Self-starter, Motivated, Task oriented, Team player, Ability to think out of the box

Strong Phone Etiquette




Service Desk Analyst
Information Technology

No Preference
Contract To Hire
Other
1

Candidate Requirements
-
Bachelors

Walkin Information
-
1/29/2020
-

Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
-