Desktop Support - Level 2
FORT LAUDERDALE-33303, FL, US
02/14/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
DESKTOP SUPPORT LEVEL 2
A national healthcare organization is actively looking for an experienced Desktop Support technician with a Level 2 support background.
The ideal Desktop Support Level 2 Technician should have experience working directly with executives and senior management as well as be responsible for handling tickets from a ticket queue in a timely manner and assisting users with various advanced systems issues.
The Desktop Support Level 2 Technician will maintain a proficient knowledge of technical programs and is able to assist end users with a variety of problems and offer ‘white glove’ support.
Windows 10 and Mac experience is required.
Candidates should be comfortable handling issues over the phone as well as in-person.
Excellent customer service experience is required.
Responsibilities
Respond to incidents assigned to the desktop services team and resolve customer problems
Troubleshoot and research were necessary Level 2 type issues
Act as a final point of contact for resolution of issues
Document customer incidents in call tracking system
Interact with customers and co-workers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support feature, functionality, and usage of specific applications
Troubleshoot software and hardware problems
Provide level 2 technical support
Stay current on and adhere to established policies, procedures and documentation
Requirements
2+ years of hands on Desktop Support experience
Previous experience working with senior level end users and providing ‘white glove’ service is desired doing a mix of phone and deskside support
Windows 10
Mac experience
Microsoft Office (i.e. Word, Excel, PowerPoint, Access)
Microsoft Outlook Knowledge of Citrix and VPN Windows 7 and Windows 10 Operating Systems
Active Directory and application support knowledge IT certification or related coursework
Strong customer service skills
Technical aptitude with strong PC literacy skills
Effective listening skills Ability to follow policies and procedures; attention to detail
Strong enthusiasm and desire to learn
Work well in a team environment
Strong written and verbal communication skills
Self-motivation and organization
Desktop Support
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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2/3/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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