Job Details

Desktop Support - Level 2

FORT LAUDERDALE-33303, FL, US
02/14/2020

-


Required Skills

    Citrix, VPN Windows 7
Company

Infinity Consulting Solutions, Inc

Experience

-

Job Description

DESKTOP SUPPORT LEVEL 2

A national healthcare organization is actively looking for an experienced Desktop Support technician with a Level 2 support background.

The ideal Desktop Support Level 2 Technician should have experience working directly with executives and senior management as well as be responsible for handling tickets from a ticket queue in a timely manner and assisting users with various advanced systems issues.

The Desktop Support Level 2 Technician will maintain a proficient knowledge of technical programs and is able to assist end users with a variety of problems and offer ‘white glove’ support.

Windows 10 and Mac experience is required.

Candidates should be comfortable handling issues over the phone as well as in-person.

Excellent customer service experience is required.

Responsibilities

Respond to incidents assigned to the desktop services team and resolve customer problems

Troubleshoot and research were necessary Level 2 type issues

Act as a final point of contact for resolution of issues

Document customer incidents in call tracking system

Interact with customers and co-workers to diagnose and resolve problems

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support feature, functionality, and usage of specific applications

Troubleshoot software and hardware problems

Provide level 2 technical support

Stay current on and adhere to established policies, procedures and documentation



Requirements

2+ years of hands on Desktop Support experience

Previous experience working with senior level end users and providing ‘white glove’ service is desired doing a mix of phone and deskside support

Windows 10

Mac experience

Microsoft Office (i.e. Word, Excel, PowerPoint, Access)

Microsoft Outlook Knowledge of Citrix and VPN Windows 7 and Windows 10 Operating Systems

Active Directory and application support knowledge IT certification or related coursework

Strong customer service skills

Technical aptitude with strong PC literacy skills

Effective listening skills Ability to follow policies and procedures; attention to detail

Strong enthusiasm and desire to learn

Work well in a team environment

Strong written and verbal communication skills

Self-motivation and organization


Desktop Support
Information Technology

No Preference
Contract To Hire
Other
1

Candidate Requirements
-
Bachelors

Walkin Information
-
2/3/2020
-

Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
-