Job Details

Applications Support Analyst

PLANO-75086, TX, US
02/17/2020

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Required Skills

    Cloud Technologies, Kafka
Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

ICS is working with a Fortune 500, industry leading financial institution in Plano, TX to find an Applications Support Professional.

You will become an asset to the company, and they expect to convert candidates within 8 months to perm.

Can you picture yourself working for one of America’s Ideal Employers? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation.

They’ve been named one of Fortune Magazine’s -World’s Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group.

With on-site training and mentoring, they are committed to your professional development as well.

Responsibilites:

As a Production Support Analyst, you will be responsible for leading the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives.

Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream.

The role also involves engaging and partnering with AD teams, and various platform owners like TD, ETL, BI, etc. and also interfacing with executive and sr. management with Root Cause Analysis (RCA) and remediation actions.

End-to-end Incident and Problem resolution for responsible LOBs.

Responsible to ensure that the applications met their required service levels

Responsible to support process improvements to continuously improve the stability and performance of the applications.

Identify system bottlenecks and opportunities for betterment

Perform service transition from development to support

Prioritize workload, provide timely and accurate resolutions.

Perform in-depth research and identify sources of production issues.

Effectively perform root cause analysis of issues and report the outcome to business community and
Management.

Required skills:

1 -3 years of experience with Python scripting

Splunk Monitoring

Experience with Cloud Technologies

Desired skills:

Any ETL tools experience

Cassandra

Kafka


Application Support Analyst
Information Technology

No Preference
Contract To Hire
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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2/5/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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