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Helpdesk Support

NEW YORK-10003, NY, US
02/27/2020

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Required Skills

VMware, Active Directory

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Helpdesk Support

Position Requirements:

At least 3+ years of experience with supporting Microsoft Windows Server 2012/2016 (Focus on Active
Directory, DNS, Group Policy , File/Storage Services)

At least 2+ Years of experience with VMware vSphere environment (6 or higher)

At least 4+ Years of experience with support/helpdesk systems

Experience with update and apply Security Patch on Windows Servers

Knowledge and practical administrative experience with assigning access control and privileges for
various Windows application and servers

Fundamental understanding of Storage Array networks (SAN)

Experience in Troubleshooting and resolving critical issues with Windows Server Systems

Daily support of implemented technology including, but not limited to PC workstations, servers, printers,

Proactively identify hardware, software, and network issues and provide first line support.

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved.

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware

Perform daily health check and report on SIEM, Mail Filter, Endpoint security server

Run diagnostic problems to resolve problems

Report significant and recurring issues to the IT management

Qualifications and Skills:

Four years relevant work experience, two years information technology related diploma

Basic knowledge of modern technology related to PC’s and Servers, Hands-on hardware and software troubleshooting.

Working technical knowledge of Windows Operating Systems, application and Active Directory.

Ability to conduct research into desktop hardware and software issues/products as required. Must have excellent interpersonal skills.

Progressive system administration experience with configuration and support of Microsoft Windows and VMware systems

Must be available for special projects, system maintenance, system upgrades, etc. after normal business hours and on weekends when required.

Bilingual in Mandarin and English is required