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Help Desk Specialist

AURORA-60505, IL, US
03/13/2020

-

Required Skills

VMWare ESXi

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

HELP DESK SPECIALIST

A growing distribution organization is seeking an experienced Help Desk Specialist to join their team of 4.

The Help Desk Specialist will be responsible for assisting users with issues arising from everyday use of corporate technology, ensuring user satisfaction by providing analysis, preventative maintenance, troubleshooting, and quick resolution to complex problems.

The Help Desk Specialist will also configure and manage helpdesk software and should follow up with users to ensure that helpdesk service level agreements have been achieved resolving any lingering issues.

User support can be performed either by remote access, phone, or on-site.

Responsibilities:

Manage and route all incoming calls and trouble tickets to appropriate resources.

Maintain asset tracking and IT inventory.

Provide onsite and phone-based support for local, remote and traveling users.

Analyze and support Microsoft Exchange including mail filters, virus definitions, database management, and archive/retention policies.

Plan and support system upgrades (both hardware and software).

Share responsibility for network security including: permissions, password rotation, data integrity, backups, and login activation/deactivation.

Configure and provide support for users in a Citrix XenApp environment.

Configure and provide support for users in a Windows 7/MS Office environment.

Support both corporate and BYOD portable devices using Mobile Iron MDM Server.

Troubleshoot hardware and connectivity issues.

Tracks tickets, tasks, & projects and reports status to Infrastructure Manager

Participate in rotating on-call schedule

Qualifications:

Associates or College degree or 2+ years related experience and/or training; or equivalent combination of education and experience.

2+ years' experience with Windows Server 2008/2012, Active Directory Administration including working knowledge of TCP/IP, DNS, WINS, and DHCP and Windows 7, MS Office 2003, 2007, 2010.

LAN/WAN technologies including MPLS and wireless, Microsoft Exchange 2007/2010, Citrix Presentation 4.5 or XenApp 6.0/6.5, cell phone support

Must have good customer service and communication skills.

Nice to have:

VoIP phone system experience, tablets support (iPad), Corporate Anti-Virus management,

Client ProCurve & Cisco switches, Internet Load Balancing/Link Aggregation.

LAN Connectivity between core switches and desktops.

WAN Connectivity via MPLS/VPN for remote users.

VMWare ESXi