Job Details

IT Help Desk Technician

IRVING-75037, TX, US
03/13/2020

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Required Skills

    A+
Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

IT HELP DESK TECHNICIAN

Irving, TX

6+ month contract

ICS is hiring an IT Help Desk Technician to provide first line of support for their customers (primarily internal).

Our Client is a "Knowledge-Center-Service " organization and prides themselves on initial problem recognition and quick determination of the appropriate resolution or escalation; all while providing excellent customer service!

This is a contract position with the potential to extend or convert, depending upon performance.

What You’ll Do:

Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department.

Provide user administration and application support for supported applications

Escalate User rights issues and employee setup issues to application Administrators

Document all calls in ticketing program.

Support customer inbound requests through phone, self-service and other channels as developed by Service Desk.

Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity. If the issue cannot be resolved within a certain timeframe, proper escalation is crucial.

Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies in order to provide accurate solutions to customers.

Skills/Experience You’ll Need:

Associates Degree in a related field or the related work experience

2+ years of IT Support experience with the majority of the following:

MS Office 2016

Windows 7/8/10

Internet Explorer 9/10/11 (additional browsers preferred)

VPN

Mobile Device support preferred

Preferred Certifications: A+, HDI, KCS or ITIL

Availability to do After Hours support weeknights and weekends as needed on a rotational basis




Help Desk Support
Business Services

No Preference
Contract Only
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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3/9/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY
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