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Unified Communications Engineer - Telecom

CHICAGO-60611, IL, US
03/23/2020

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Required Skills

Cisco WebEx Teams, Cisco WebEx Meetings

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

The Unified Communications Engineer is responsible for building and supporting scalable and cost effective unified communications services required across the firm, including video-telephony, voicemail, instant messaging, presence and video conferencing.

Provide high quality solutions to integrate the firm's unified communications services and technologies

Remain current on developments in unified communications (technologies, products, practices and trends)

Evaluate new systems and technologies to increase service levels and reduce costs

Contribute to projects to deliver new unified communications services

Act as a technical escalation contact for users, more junior team members and other teams

Contribute to good working relationships between the Unified Communications team and other IT teams

Perform preventative maintenance

Provide high quality support to users for unified communications services

Communicate planned maintenance to other IT teams and users

Comply with approved policies and processes defined by other groups

Maintain inventories and comply with licensing agreements

Resolve incidents in accordance with Service Level Agreements and escalate where appropriate

Prepare high quality documentation

Bachelor's degree in computer science or information systems preferred. Relevant industry experience is acceptable

5+ years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services,
QoS design and operation

In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and
Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact
Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime
Collaboration, Cisco Jabber

In-depth experience of audio and video conferencing backend systems, Cisco TMS, Cisco Meeting Server,
Cisco MCU, Cisco WebEx Meetings and Cisco WebEx Teams

Knowledge of Microsoft Skype for Business and Microsoft Teams

Knowledge of video conferencing end points, Poly HDX/RealPresence Group, Cisco SX/EX, Cisco 8000 series phones

Knowledge of telecommunications protocols, communications and standards, H.323, SIP, E.164

Exposure to mobile telephony solutions

Good understanding of the design of global Voice over IP telecommunications infrastructure

A history of working in a demanding telecommunications environment is essential. A professional services background is desirable

Relevant Cisco Collaboration accreditation is preferred

Light lifting; up to 25 lbs.

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