Salesforce Business Analyst
NEW YORK-10007, NY, US
04/15/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
ICS is working with a Fortune 500, industry leading financial institution in Wilmington, DE who is looking for a Salesforce Business Analyst.
Can you picture yourself working for one of America's Ideal Employers? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation.
They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group.
With on-site training and mentoring, they are committed to your professional development as well.
Job Description:
The CRM Business Analyst partners with internal user groups to learn their business, business processes, challenges, technology solutions and strategic objectives with an eye toward solving problems and driving adoption and increasing value of the Salesforce.com CRM platform.
The Analyst participates with internal business areas to solicit end user requirements, gains understanding of purposes or goals of various processes, offerings or practices to ensure a full understanding of the issues and enhancements that need to be addressed and articulates and measures the business benefit and impact of change.
Proactively identifies areas for improvement and introduces innovative recommendations factoring in customer needs, external approaches, data analytics, and industry best practices.
Partners with / reports into the CRM Product Owner to deliver a roadmap of capabilities that address the challenges that our business face.
Manages multiple projects across local stakeholders with the goal of managing risks to project deliverables.
Participates in Scrum planning and release management, testing and validation.
Acts as an entry-point for end-users in the issue resolution process, tracking issues through to completion.
This role calls for an entrepreneurial and innovative Business Analyst with a deep understanding of Salesforce CRM and experience in working with teams of data specialists and data scientists, distribution specialists, engineers and designers to develop successful roll outs, following lean best practices in an agile framework.
Responsibilities
Acts as a Subject Matter Expert with respect to the Salesforce CRM environment and capabilities.
Understands Classic v Lightning and will assist in our transition to Lightning.
Develop an expert understanding of the CRM landscape, keep on top of the Salesforce roadmap and strategy, industry news and the CRM ecosystem.
Works as part of a cross functional/inter-disciplinary team to design a target state vision and a roadmap for the Salesforce platform and key integration points
Helps define the business requirements for Salesforce capabilities required to enable the vision
Develops and refines user stories
Engages with end-users testing, training, and issue identification and resolution
Translate requirements and specifications for features into user stories and associated acceptance criteria; partner with the digital UI/UX team and engineering to follow through to execution
Participate in sprint planning and other agile ceremonies to lead technical development
Integrate usability studies, research and user analysis into product requirements to enhance user satisfaction
Document and execute test plans and scripts independently and with end-users.
Define and track Salesforce product KPIs and evaluate business impact.
Qualifications
3+ years as a proven Salesforce Business Analyst in a multinational Asset or Wealth management organization
Experience in successful sales and distribution Salesforce deployments and usage
Salesforce Administrator Certification Required
Experience in building Salesforce communities of practice
Experience with agile software development frameworks
Profile
A passion for distribution digital enablement and solutioning
A strong sense of ownership and accountability
Depth and experience in process automation and augmentation and business process reengineering
Speaking to targeted audiences: the ability to communicate technical information to
non-technical stakeholders and business and functional requirements to non-business stakeholders
Stakeholder management & expectation setting
Change management and transformation skills
Self-starter with a demonstrated record of exceptional work
Strong experience with user testing using data synthesis and analysis
Outstanding communication and organizational skills
Curious, pragmatic, business oriented, people person
An unshakeable belief in the importance of user experience
Ability to contribute individually and lead, manage or participate in cross-functional teams.
Business Analyst
Business Services
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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3/31/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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